• Report: #604121
Complaint Review:

Continental Airlines, Inc

  • Submitted: Mon, May 17, 2010
  • Updated: Wed, October 13, 2010

  • Reported By: Mark C. — Austin Texas United States of America
Continental Airlines, Inc
Internet United States of America

Continental Airlines, Inc Overcharged for Luggage Internet

*Consumer Comment: I believe you.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

On April 15, 2010, my wife and children were returning from a visit with family and friends in the USA. We were born and lived in the USA until moving to Honduras four years ago to run an orphanage. Our funding is an equal mix of donations and earnings from my computer programming services. I had traded four weeks of work for airline tickets purchased by a client's credit card reward miles. As it turned out, the miles could only be used to purchase first class tickets. It was the first and probably only time my family will ever fly first class; at least on Continental Airlines.

Although the trip to the USA went smoothly, the return trip was traumatic. At the check in counter of Continental Airlines in Dallas Fort Worth International Airport, my wife and children were greeted by a hostile woman of color. The woman accused my wife of kidnapping because she was taking the children out of the country without a note from the father. She then told my wife the passports were not valid because they were not signed.

Next came the luggage. With first class travel your luggage is normally included. Not so on that day. First of all the same woman/clerk told my wife that there was an embargo and they could not bring the luggage. My wife challenged the clerk on that because she had not heard about an embargo. The clerk looked it up and recanted. The clerk then told my wife that she needed to pay for the luggage and of course it was $25/bag. Since we thought luggage was included with first class travel, my wife was returning with medicines, school supplies and books for the children at the orphanage. Most of the items are not available in Honduras and the things that are available are very expensive imports. For that reason, they were bringing back the maximum amount of luggage (8 suitcases). So the total bill was $200 for the luggage that should have been free.

Finally there was a carry-on suitcase. We'd used the suitcase for seven prior round trips and never had a problem putting it in an overhead bin. On this day the clerk would not allow it. She told my wife that it was too big to carry on and would need to check it. Of course since it exceeded the maximum of eight bags for four passengers, it would cost $100. By this time our three children were in tears and the youngest was asking their mother why the woman was so mean. They saw that other people were carrying on larger bags than the one we were forced to check in. They knew that $300 was enough to feed the children for several weeks. They knew that I had worked four weeks to pay for the supposedly first class tickets. My wife knew that at 4:30 AM and without a phone, there was no way to leave the luggage behind because she could not call anyone to pick up the suitcases without missing their flight.

So pay we did. We asked Continental for a refund but again, it appears their web site includes misinformation (lies) about luggage and first class travel. In fact, the clerk asked my wife where she got the information about luggage inclusion with first class. My wife told her that she clicked on the link that she received with her ticket via email. The clerk told her that the link was invalid because they were no longer Continental Airlines. They had changed to "Star Alliance". So both their web site and emails contain misleading information (lies).

It's best to steer clear of Continental Airlines. At the very least beware of the Continental Clerk at DFW Airport. The same woman has harassed other friends of ours in the past. Our friends were also travelling with children. She also harassed an African American Woman while my wife was leaving. Seemed to be trying to force her to buy a ticket for her 16 month old son. She seems to have an affinity for Arab Men. They were allowed to carry on luggage that far exceeded the one we were forced to check in at $100.

This report was posted on Ripoff Report on 05/17/2010 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/continental-airlines-inc/internet/continental-airlines-inc-overcharged-for-luggage-internet-604121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Continental Airlines, Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I believe you.

AUTHOR: Dave - (United States of America)

I know as a fact that you were treated like this as I was also. I am going to file my own detailed report within the next few days. I just wanted to ask if I am the only one that finds it obvious that some of the rebuttals are from Continental Airlines employees trying to discredit the person complaining.

Seriously think about it. What consumer would waste their time to type a rebuttal in detail that is obviously trying to discredit the original complaint? Why would a normal person do that? Why would they care? Why would they assume that they know what you went through? Why would they even be looking at a site like this to begin with? You can look through all of the Continental complaints and see that the rebuttals are from people that are somehow employed by Continental to specifically try to discredit you. Of course they click the consumer box because they do not want you to know this. They think we are all stupid!

Continental hires people specifically to try to discredit consumers like us. It is another reason not to use them. They make it plain and clear that they are all about money and don't care about the customer at all. I know first hand. I was just wondering if I was the only one to notice this. If you have been treated unfairly and you are not getting any results then you can try some of these.

1. Report them to the FBI's fraud department.

2. Report them to the Better Business Bureau.

3. Report them to the Federal Trade Commission.

4. Dispute the charges through your bank or credit card company.

5. Share your story on a blog, facebook, myspace, twitter etc. where all of your friends can see.

6. Verbally remind your friends and family not to use Continental and tell them your story in detail.

I realize the frustration of these consumers being pushed around by multi-billion dollar corporations. It is very possible that you can make sure Continental loses business because of the way they have treated you.

Do not give up!

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?