Report: #374406

Complaint Review: CONTINENTAL AIRLINES

  • Submitted: Fri, September 19, 2008
  • Updated: Fri, September 19, 2008
  • Reported By: PITTSBURG California
  • CONTINENTAL AIRLINES

    SACRAMENTO, California
    U.S.A.
  • Phone: 800-784-4444
  • Web:
  • Category: Airlines

CONTINENTAL AIRLINES Ripped off my sister on fees for 3rd extra bag. SACRAMENTO California

*Consumer Suggestion: oversized bag

Show customers why they should trust your business over your competitors...

My sister was told , when she brought her ticket in July , theirs a $25.00 fee for additioal bags. Her flight was postponed due to Herricane Ike. When she finally gets to head home. ( Houston Tx. to Shreveport, La.) the airlines (sacramento International) charges her $100.00 for her third bag. I think this is a travisty. She already missed a weeks pay being stuck in Califorina five extra days , not to mention the tragady she has to face at home. (flight conformation #A9LQ6P . Friday sept. 19th 2008 departing at 12: noon.) I think Continental airlines is playing on the tragady of there airline passengers. Also, there is a lack of comunication between the supervisors and the reservationist. both are quoting different prices on the baggages. Where is the company Heart.............or is there a lack of. If there is something that can be done
please advise, Thank you for your undivided attention.

Deborah H for my sister Helen L. H

Deborah h
PITTSBURG, California
U.S.A.
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This report was posted on Ripoff Report on 09/19/2008 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/continental-airlines/sacramento-california-95658/continental-airlines-ripped-off-my-sister-on-fees-for-3rd-extra-bag-sacramento-californi-374406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

oversized bag

AUTHOR: Nancy - (U.S.A.)

I went to the Continental web sight and found this.

Customers who travel with checked baggage exceeding 62 linear inches (157 cm) (total length + width + height) will be charged at the rate of $100 per piece. These charges are in addition to any charge assessed for additional or overweight baggage. Baggage measuring more than 115 in (292 cm) (total outside dimensions; length + width + height) will not be accepted as checked baggage.

So I'llb et the $100 dollar charge was for an over sized bag. She had three checked bags?! How much junk did she have with her?
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