On 8/17, I was given authorization from a friend to use his checking account to pay my credit card first initial payment to your company. The transaction was completed.
Unfortunately, on 9/27 I received an email from my friend stating your company had deducted $58.95 a Western Union Payment out of his checking account. And another transaction was done on 10/8 and 10/26 and I did not authorize this transaction and at that Time I had not spoken to anyone at that company and now his account is $-400.00 overdraft. I have explained this on every call that I have contacted this company and no one can seem to help. I am disappointed because I have been interacting with your company since October and this problem is not resolved. According to the Better Business Bureau of Delaware this company has 229 complaints and I am very skeptical about dealing with this company. Every time I call I receive conflicting information about this account and one person tells me the fax has been received and to wait for corporate to respond in 3 days and the other representative says send in the fax again. I have been disputing long enough and I am tired of waiting. I have not had any luck and surprise to see hidden fees and fraudulent finance charges that were not disclosed clearly in anything I have received and I feel this company is fraudulent and do not care about there customers. I want to hear a call that was reported to authorize a payment in September or October or November. To resolve the problem, I would like the company to send a full refund to my friend account where the money was deducted from. And I want this account closed with the late and additional fees on my account credited because I have been trying to work with your company and I have been calling frequently to get this resolved. I have faxed your company bank statements that were provided to me by the account holder. The next step is to file a fraudulent charge on the company. I was given a fax number of 302-454-7952 that I have sent supporting information to and NO ONE has called or contacted me via email about this. And today is 12/7/07 and still it hasn't been resolved. Can anyone help?
Upset, frustrated, and aggravated in texas