Continental Warranty Does not honor it's contractual obligations Don't Know Don't know

You know one thing I have learned in over 5 years of answering complaints on this site is that I am not going to change many minds, I have over the years sold hundreds of people who choose to contact me and ask real questions from this site, but I understand that for the most part the comments posted on this site are someone's way of making themselves feel better for having not chosen our product.

I am definitely an advocate for peace on earth so my philosophy if saying we are a scam for protecting ourselves and our insurance providers makes you sleep better at night and fills you with strength and releases frustration, more power to you.

But for people who are really shopping for warranties just think about how silly these kind of comments are.

We are backed by 2 100 year old insurance companies, do you think we pay claims because someone is or knows a "lawyer."? My goodness, that is just to me as a consumer laughable and silly. We have insurance contracts that are very easy to read, we spell out exactly what we will cover, and in a seperate (non-fine print) section spell out exactly whats not covered. We have plans that are exclusionary (Bumper to Bumper) we have named component plans, and we even have a product warranty (powertrain). Our website www.continentalwarranty.net clearly states these plans and more than that we offer every single client we sell 30 days to see an actual contract prior to being committed to our programs.

Honestly when you take this into consideration is it me or does the 107 complaints we have on this site, out of 20 years of business and the hundreds of thousands of customer and consumers we have dealt with, don't these complaints start to sound like a juevenille chat room on AOL?

If you want some real information on us or the warranty industry I'd love to answer your questions and concerns, if I am not the best offer I promise I will tell you.

Thanks for your interest in our company, hope to hear from you,

Lonnie Pitts Welcome Center Manager Continental Warranty 1-866-989-9100 Extension 1620

lpitts@continentalwarranty.net

Lets be serious, if this was not a covered item, you would not have paid for it. Since it was paid for, it was a covered item. The gentleman is a lawyer, and I'm sure he knows how to read a contract (and so does every warranty company in the world). The fact that he said it was covered, and you guys paid for it, makes me think that it was legitimate to begin with. I have talked to Kirk at your company, and am SO GLAD I did not go with you. And by the way, the contract Kirk told me was "only a well formulated sales brochure" was a real contract. I compared the two side by side when I got it in the mail, and it was exactly the same. Word for Word!

I read this complaint today and working in this field I have the following comments on this alleged incident.

When I client files a claim with us, the mechanic calls a claims administrator, and if a failure is determined by said mechanic we start a claim authorization. We sometimes use an adjuster or inspection service to determine failure and if a component is listed as covered our administrator would have no grounds to deny the claim unless there is a pre-existing condition or no failure exists.

This client claims our administrator flat out denied the claim, and when he took recourse my company decided to overrule the claims administrator and pay for his claim even though it had been denied.

Not only does this prove my company is not a "broker" who just defers all problems to the administrator of the policy, but we stepped up to the plate and went beyond what was required legally of us and paid this gentleman's claim.

A thank you would have been nice, but a post on a "rip off" site is what we get for going the extra mile on customer service.

Any client who has questions about the role of a claims administrator or how claims are paid please contact me at lpitts@continentalwarranty.net

Thanks for your interest,

Lonnie Pitts Welcome Center Manager 1-866-989-9100 Extension 1620