Contingent Network Services is not paying for services rendered. I should have known this project was going to be bad from the beginning, Contingent did not ship all of the required parts the first time and required a second visit, in which some parts arrived, but others were still missing. The communication was non-existent. We had to call them to get status updates about the parts. When the second ticket was completed, I faxed in our first invoice as it stated on the ticket. I followed up one month later about our second invoice and the still missing parts and was told they no longer accepted (nice to know right?) faxed invoices and that I would need submit it through their new partner system, even thought their own mailings said it would not be required until 2009. So I sign up for a partner account and try to submit my invoices and I receive an email saying an account had already been created and I need to submit the invoices through that account, again, nice to know after the fact, so I submit the tickets. On 02/06/2009, 60 days later, 90+ days from the original date, I call about our invoices and the guy says they are going out on 2/13/2009 even though I said they were due on 02/06/2009 and he stuck to his statement so I said fine. On 2/13/2009 I called back and the same guy said oh they are going out next Friday, which made me angry. I asked to speak to someone else and he said there is no one else, I said you report to someone and he said "yes, but he has instructed me to tell you what I have already told you." I said we completed our part of the contract and it was due the previous week and that Contingent is breaking their part of the contract. He said "yes, and we appreciate it, but your check is going out next Friday and thought it was not 60 days the previous week." 12/05/2008 - 2/06/2009. He said they had already done a limited run of checks and ours was not one of them. As I continued to complain, he said "Ok sir, I am going to hang up now." and he hung up on me. I then immediately contacted my state Attorney General's office, the Cincinnati BBB, and then our business Attorney. I then emailed Contingent and informed them with whom I had spoken to and that if our check did not go out by the EOD, I will be contacting the Corporate Customer directly. I feel sorry for everyday Joe's that contract for this company trying to make ends meet in this economy. They want you to perform your end of the contract, but then they do not want to honor their part of the contract.
Mytech Computer Solutions
Fort Smith, Arkansas