Report: #1041630

Complaint Review: Contingent Network Services

  • Submitted: Mon, April 08, 2013
  • Updated: Fri, April 19, 2013
  • Reported By: Big Bang Computers — Lenoir City Tennessee
  • Contingent Network Services
    4400 Port Union Road
    West Chester, Ohio
    United States of America

Contingent Network Services Theivery at its finest West Chester , Ohio

*General Comment: Currently working as Minuteman Partner

*UPDATE Employee: Contingent Rebuttal

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Contingent Network Services had contacted our company to do some installs of networks for them.  They had already scheduled the work to be done (which is not uncommon to do).  When contacted Contingent said there was some paperwork they needed our company to sign and send back before the work could be done.  When reading the contract Contingent fax to our office, I noticed that they only would pay $18 per hour for to be done.  I called Contingent right then and explained that I couldn't do the work for them because I pay my on-site techs $30.00 per hour + plus fuel if they are using their own car. 

I also explained that our company charges $65.00 per hour for onsite services.  I was assured that would not be a problem by several managers and supervisers that work there.  The work was completed to their specs and in a timely manner.  Contingent's way of paying is that they cut checks twice per month.  If your bill is not in their office and turned in to their accounts payable department you have to wait for the next cycle to get paid.  Our company had done four jobs for them over a 45 day period, and still didn't get paid. 

Contingent had contacted our company to do yet another job for them.  I explained that our company could not do any more work for them untill the balance they owed was paid first.  Well finilly they decided to pay after I had made several calls to several managers and supervisers.  They had decided to pay me less than half of what they owed our company.  After telling me that my rates were fine and there wouldn't be any problems, they said that their company could not pay my rates and they were only allowed to our company the $18.00 per hour.  Coningent will tell you anything you want to hear just to get their work done, but will not back their words up with acction.
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Updates & Rebuttals


#1 General Comment

Currently working as Minuteman Partner

AUTHOR: Mark - ()

Not to take away from your experience and feelings about the matter discribe above, clearly you are not satisfied.    I have worked for them for almost 9 months.  I have been paid for all jobs completed successfully.  Their Project managers have been there for me when I have questions and we talk to eachother like good partners normally do joking around and committed to resolving the customers needs in a timely manner.  I receive a PO with a stated amount and I perform the work.  I submitt the required docs and photos.  I've always been paid in a reasonable amount of time but that may mean something differnet to each of us depending on our expectations and past experiences when being paid.  In my mind it is important that my company and customer come first before my needs.  Seriously I want my company to stay in business.  I want my customer to be delighted.  Then I get paid if everything goes right.  Its a belief in the fact I am thankful for the partnership and income Contingent Networks provides. In addition Contingent Networks now offers Speed Pay its an electronic payment system (not sure if you particpated in that program).  If your payment takes a little longer find a way to get by, becuase we have a responsibility to be able to manager our own banking balances leaving a cushin of funds available as we wiat for payment from our customers and partners.  Its not good business to speak against the hand that feeds you and your business I'm sure they want to hire fans of their company not critical thinkers.  Do you have a strong case or do you have a slow paying customer?  I think that just business we have all experienced a slow paying customers.  They are a good company to work for and I trust them.  I offer flexability in my business practices hoping to further build a mutually beneficial relationship with Contingent Network Services Inc. as time progresses.  Ultimately I stand behind my professional years of experience and support Contingent Networks Services Inc. just because its the right thing to say.  In my Mind!


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#2 UPDATE Employee

Contingent Rebuttal

AUTHOR: Contingent Network Services, LLC - ()

The transactions listed above have been reviewed. The payments made matched the rates in the Purchase Orders that were accepted by Mr. Knowles. Contingents policy is to send a Purchase Order and Work Order to every partner for every job to verify that all terms are confirmed and accepted. Contingent includes a Please Read Me First document with every Purchase Order that requests all partners and Contingent employees to put any Purchase Order change requests in writing. We were unable to locate any written changes to the Purchase Order terms for these jobs. If Mr. Knowles has any documentation regarding a price change, we will issue additional payments immediately.  Partners are required to submit a W-9 form prior to receiving payment. This caused an initial delay in payment. Once the W-9 was received, payment for the amount listed in the Purchase Order was made.  

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