Report: #1121136

Complaint Review: Convention Housing Services

  • Submitted: Wed, February 05, 2014
  • Updated: Wed, February 05, 2014
  • Reported By: Pitbull — Oceanside California
  • Convention Housing Services
    2920 Green Valley Parkway
    Henderson, Nevada

Convention Housing Services Convention Travel ServicesConvention Expo Travel BAIT & SWITCH - THEY CANCELLED MY RESV AND KEPT MY MONEY Henderson Nevada

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Incident Statement of facts


On 7/26/13 I was sold 4-nights Feb. 16-20, 2014 a City Corner Suite at Vdara hotel but was booked in only a Deluxe Suite.  When I complained on Feb. 4, 2014, the Perp canceled my Deluxe Suite and kept my $714 pre-paid.


On 7/26/13 4:08pm on a recorded line, I received a call from Shari of Convention Travel Services (CTS) from Caller ID phone number 702-701-9700.

My call was transferred from Shari to Danny Ranny, who offered me 4 nights in a "City Corner Suite" at Vdara hotel for Feb. 16-20th, 2014 for the rate of $150/night plus "surcharges" at $28.50 for 4 nights totaling $714. I signed a sales agreement from Convention Travel Services on 7/26/13. I received via email invoice 134580 Convention Housing Services on August 1st, 2013.

On February 3
rd, 2014, I emailed asking her to call me about my reservation.  I faxed them 7 pages successfully to 702-478-8279 and I also left detailed voice messages on their phone number: 702-701-9700, 888-552-3818 and 866-563-8944 numbers in September 2013 and again today and I have not received a call back from.

On the recorded phone call dated 7/26/13, I have CHS representative Danny Ranny confirming a "City Corner Suite" for $150 per night.  However, when I called Vdara's wholesale dept. reservations in September 2013 and again on February 3
th, 2014 and spoke with Suhan Hunter, 866-745-7767 - she claims that I am reserved for only a "Deluxe" Suite. (see attachment from Vdara Reservations).  I asked how much would it cost to upgrade from a Deluxe Suite to a City Corner Suite and Suhan said it would be $30 per night.  Also, Ms. Hunter told me that the reservation was booked by Tourico Holidays.


Apparently, the hotel inventory I purchased was sold as follows:


1. Hotel (Vdara wholesale dept) sells to a large wholesaler called Tourico Holidays.

            2. Tourico Holidays sells to many travel agencies, in this case called Prodo/Met Global

                        3. Prodo/Met Global sells to many travel agencies including CTS (the bad guys).


I contacted Tourico Holidays and received the following response via Email at 5:41pm on February 4th, 2014 from:  Christian Munzenberger (Reservations Support)

Dear Mr. Addison,

Please be advised that I show this reservation as cancelled by the booking agent, as we here at Tourico Holidays do not make new bookings for clients. We are only the wholesaler, we buy the contracts to offer discounted rates to the travel agents, allowing them to book. We never collect the client's credit card, we only confirm their booking with the hotel directly, per our available inventory.

 At 9:30am on February 5th, 2014 I received a call from Cesar Castro, a VIP Accounts Manager of Tourico Holidays, 407-667-8700 ext. 7357 – His client a company called Prodo/Met Global, requested a cancellation and refund of my reservation on February 4th at the request of their client (most likely from CTS in Las Vegas).  Mr. Castro was very professional and said that he has contacted Prodo/Met Global and requested a refund on my behalf.




Convention Travel Services

8275 S. Eastern Avenue, Ste. 200

Las Vegas, NV 89123

(888) 552-3818

(702) 478-8279 Fax

California SOT 2106604-50

Convention Housing Services

2920 Green Valley Parkway

Building 2, Suite 212

Henderson, NV 89014



Convention Expo Travel

2920 Green Valley Parkway

Building 2, Suite 212

Henderson, NV 89014



Complaints from other organizations

64 Complaints filed with the BBB in Southern Nevada. 


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