Convention Housing Services CHS This company is a complete scam and rip off! DO NOT USE THEM. I booked a 7 night stay at the Hilton Palmer House for a 2 bed 2 bath executive suite room through them. $259.00 per night + a previously Henderson, Nevada

Update April 24, 2013, from CHS Contracts Manager.

Although it was unecessary to file a chargeback with the credit card company, this consumer did so anyway, and today we were advised by the credit card company that the chargeback has been closed in favor of Convention Housing Services.

I am the (relatively) new Contracts Manager at Convention Housing Services.  I am also the lawyer who actually was in the room (along with our General Manager, who really was there as well) during the telephone conversation mentioned by Susanne C.   What she does not include in her post is that within minutes of speaking with her, we determined that CHS would refund her money in total and I telephoned her immediately to advise her of that decision.  She refused to take my calls, even when I left messages as to the nature of my call.  Susanne C also does not mention that we refunded her credit card in full the next morning, without any chargeback being necessary. 

We are not perfect, and we sometimes make mistakes, although this mistake easily could have been  corrected with open communication. (Susanne C did not initially express her displeasure directly to CHS, but posted on Facebook instead; we took the initiative to give her an opportunity to discuss this matter with us.) The surcharge, by the way, is for hotel taxes and service fees, which are charged by every seller of travel, primarily as a convenience so the traveler does not have to pay taxes or service fees at check-out, and is referenced in our one-page contract that customers review before they sign.  And we do pre-pay for rooms.

CHS supports everyones right to express their satisfaction or dissatisfaction with any interaction with CHS, but asks that each story be told completely, truthfully and without resorting to name-calling.  CHS has thousands of satisfied customers, many of whom book through us over and over again, and we are very proud of our customer service team members, who receive private, if not always public, compliments and thank-yous for their efforts.

If you have any questions regarding Convention Housing Services, please feel free to contact me by calling CHS and asking for the Contracts Manager.  And thank you for keeping an open mind:  what happens to a person is often less important than what happens within that person.