cool handle. com I ask for a full refund. They said I could not have a full refund but on the website it says money. back guarantee Internet

 I went on the site listen to the video and it said to get started all you needed is 10.95 and I gave my card information. Now the site said if not satisfied get a full refund. So l had looked at my account and found. OUT that they had taken out 277.00 out my acct and also 2.22 for international fee. I called and went to the site and the site page i couldnt get into the site.strange also calling on the phone they say that you have options have but when you go the billing department theres no one that you can talk to you have to email them. I want a full refund sent to me asap. I have canceled that website and i also canceled my acct.