Complaint Review: Cool Handle Hosting
Cool Handle Hosting Lost its touch. C Panel is missing and I cannot get a "real support person" on the phone. Internet
*UPDATE Employee: We would like to help
Once upon a time Cool Handle had customer service. If you had a problem you got a live person to coach you through it. They were once amazing. Today, my site is down. I am getting a 403 error report. I called on the phone and am told to send an email. I have gone through this before. It could e a few days. In the meantime. my C panel is empty. No files. Nada. The only person I can get in India says my account is "active" with no explanation and I am told for the 2nd time to file a ticket. Clearly they are reading a script.
I am sick to my stomache. My livlihood is my website. IT is simple GONE! I cannot talk to anyone about it. If you are looking for good customer service and want help when you have a serious issue then go somewhere else. I recommend MEDIA TEMPLE. They cost more, yes. But today, when you are having a problem like this, you would pay anything to have your site working and a person to console about it. This sucks. Cool Handle sucks!
This report was posted on Ripoff Report on 07/22/2013 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cool-handle-hosting/internet/cool-handle-hosting-lost-its-touch-c-panel-is-missing-and-i-cannot-get-a-real-support-p-1069219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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