• Report: #1089230
Complaint Review:

Cooper Vision

  • Submitted: Thu, October 03, 2013
  • Updated: Fri, October 04, 2013

  • Reported By: Kgarcia — Rose Hill Kansas
Cooper Vision
El Paso, Texas USA
  • Phone: 877-215-7599
  • Web:
  • Category: Eye Care

Cooper Vision not accepting Dr provided receipts as proof of examination just to deny rebate El Paso Texas

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The departmet store inw which I purchased contact lenses sold me on purchasing an entire year for two children because of the rebate that was being offered by Cooper Vision. So against my better judgement I forked over the money to purchase numerous boxes of contact lenses.

The sales associate told me it woudl be easy to request. Needless to say when I got home and read the requirments ONLINE, I knew it was going to be a very difficult thing to do and the chances of them honoring the cliam was going to be slim, just becaue of what they REQUIRE in order to obtain a refund.

As I suspected my claim was denied because of the reciepts that the Dr's office that is attached to the department store chain that offers the rebate were not exactly a line by line detailed reciept that has the exact verbage that they require in order to approve the rebate. I supplied them with 2 types, both showing the date and the payment for the exam and they still refused that as a proper reciept. They deny trying to justify the refusal to pay,they say the denial is a legitamate techinicality. That is hogwash

This report was posted on Ripoff Report on 10/03/2013 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cooper-vision/el-paso-texas-88513-0002/cooper-vision-not-accepting-dr-provided-receipts-as-proof-of-examination-just-to-deny-reb-1089230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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