Complaint Review: Copierscopiers.com - Swanton Vermont
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- Author Not Confirmed
- Copierscopiers.com Route 78, Swanton, Vermont USA
- Phone: 1 800 961-8576
- Web: www.copierscopiers.com
- Category: On-Line Stores
Copierscopiers.com Worst service ever: Copierscopiers, Swanton, VT Swanton Vermont
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I placed an order from copierscopiers.com for a drum for a Brother multi-function machine on April 9, 2013. The website only accepted PayPal.
On April 9, 2013, I received a confirmation from copierscopiers.com.
On May 1, 2013, after having heard nothing regarding my order, I called the customer service department. Cliff requested that I send him the original order, so I wrote to the customer service department. The contents of the note:
I will be looking into this and follow up with you shortly.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-01-13 9:41 AM
To: cliff@copierscopiers.com
Subject: FW: New Order # AB- 1471
Original response from April 9, 2013 [sales confirmation]
On May 10, 2013, after again having heard nothing, I forwarded my information to Cliff again. The contents of the note:
Thanks for reminding me. Yes this item I think you still want correct? And, it went backordered. Ok so I do see these in t he warehouse can you tell me what the machine model is for this item.?
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-10-13 12:22 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471
Anything????
From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Wednesday, May 01, 2013 10:02 AM
To: Meg Fortino
Subject: RE: New Order # AB- 1471
I will be looking into this and follow up with you shortly.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
On May 15, 2013:
That should have gone out. Let me look into that.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-15-13 11:30 AM
To: cliff@copierscopiers.com
Subject: FW: New Order # AB- 1471
Any news yet? It’s just a good thing my print quality has not yet deteriorated! J
From: Meg Fortino
Sent: Friday, May 10, 2013 12:48 PM
To: 'Cliff - Copiers Copiers'
Subject: RE: New Order # AB- 1471
Black and white
From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Friday, May 10, 2013 12:47 PM
To: Meg Fortino
Subject: RE: New Order # AB- 1471
Is this a color or black one.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-10-13 12:34 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471
Brother MFC-7820N.
From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Friday, May 10, 2013 12:32 PM
To: Meg Fortino
Subject: RE: New Order # AB- 1471
Thanks for reminding me. Yes this item I think you still want correct? And, it went backordered. Ok so I do see these in t he warehouse can you tell me what the machine model is for this item.?
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
On May 15, 2013:
Nope I have been able to start clearing this up as of today. I will call on you shortly.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-22-13 12:53 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471
Should I just cancel this order and place an order elsewhere? I’m getting a bit concerned …
From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Wednesday, May 15, 2013 11:40 AM
To: Meg Fortino
Subject: RE: New Order # AB- 1471
That should have gone out. Let me look into that.
Cliff Tooher
Customer Relations Manager
Copiers Copiers
1-800-961-8576
On June 3, 2013, I contacted the company again and spoke with Craig. He said he would look into this and get back with me. He contacted me arounr 4:00 and told me that the drum I was seeking was still on backorder and that I should cancel the order. I told him I wanted a PayPal refund and he said he did not know how to do that, but that he would figure it out.
On June 4, 2013, I went to the PayPal website to learn how to request a refund. I emailed the address on the order (orders@copiers.copiers.com). The Mailer-Daemon returned the email as undeliverable. So I sent the request to sales@copierscopiers.com. I have yet to hear anything.
I order a lot of things online and have never had this kind of trouble. And interestingly enough, there is no place to review this company or site, so here I am.
This report was posted on Ripoff Report on 06/04/2013 06:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/copierscopierscom/swanton-vermont-05488/copierscopierscom-worst-service-ever-copierscopiers-swanton-vt-swanton-vermont-1056199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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