ED Magedson – Founder
"Copperfield Estates" one of Holiday Retirement Co's residences16820 West Road, Houston, Texas 77095 Nationwide United States of America
"Copperfield Estates" in Houston, Texas, is one of the of Holiday Retirement Residences and is a farce and ripoff !!!!!
My aunt moved into this so-called "luxury retirement residence" about 8 months ago. She is paying an unbelievably high rent, and when she initially moved in, after her doing much research on these types of residences, everything was fine. They advertise "fine dining" and "resident-friendly" 24/7 managers on site.
Since her initial move-in, things have gone down-hill and no-one seems to care that the residents are extremely dissatisfied.
The food is awful (I have eaten there myself), even though the kitchen seems to have the 'latest' equipment and fresh food is delivered there once a week. After that, what the 'chefs ???' do with it, is unknown, but it turns out to be an 'uneatable mess' with a fancy name! You sit down at the table expecting 'rigatoni' and what you get is congealed spaghetti.
The resident managers, initially so kind and congenial, have left. The new manager issues "edicts" to all the residents without consulting them beforehand. He seems to feel that they are 'children' and need to be lead around! These residents are clear-headed, and have been responsible citizens all their lives! They certainly don't like being told what they can and cannot do (especially when it is 'socially acceptable' and hurts no one!)
So the residents have taken their complaints to the 'Corporate Level' after getting no-where voicing them to management.
Even though many residents have called the corporate level on many occasions to voice their dissatisfaction, they always get "voice mail", and though they leave their name and telephone #, no-one EVER gets back to them!
It seems that Holiday Retirement Residences wants your $$, but is very unwilling to be responsive!!!!!!!! What a Ripoff !!!!!!!
This report was posted on Ripoff Report on 12/01/2009 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/copperfield-estates-one-of-holiday-retirement-cos-residences/nationwide/adult-care-facilities-copperfield-estates-copperfield-estates-one-of-h-7363chtm-531835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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