Complaint Review: TriClear - TriClear Solution - Suisun California
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- Author Confirmed
- TriClear - TriClear Solution triclear.com Suisun, California U.S.A.
- Phone: 800-494-7260
- Web:
- Category: Corrupt Companies
TriClear - TriClear Solutions World's WORST Customer Service Suisun California
*Author of original report: STILL MORE DECEPTION!
*UPDATE Employee: TriClear response to Kate, Glenview, IL
*Author of original report: additional update
*Author of original report: additional update
*UPDATE Employee: Please Contact Me I Can Help!
*UPDATE Employee: Please Contact Me I Can Help!
*Author of original report: UPDATE
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Let's put the THIEVES out of business!!
I ordered the product with one of those, "pay only a small fee for shipping and processing" deals. What a LIE! When the product arrived I called the company and asked them to please NOT send any future shipments. I was assured that none would arrive. What a LIE!
Another shipment arrived, followed by a credit card bill for $69.95. I noticed the phone number on my bill was not the same as the one I had called early. I spoke to my credit card company and was told that TriClear had provided them with a fraudulent number.
I called TriClear AGAIN and explained that I would not accept any future shipments and that I like a refund. The customer service representative was the most miserable person I have ever spoken to.
She offered me an option of keeping all the products and receiving a $40.00 credit or I could go through with their lengthy return policy. I opted for the credit.
A few days later my credit card bill arrives and there is ANOTHER $69.95 charge from TriClear. AGAIN I call TriClear and speak to another miserable representative. I then filed a complaint with my credit card company and with the Better Business Bureau. We'll see how it all turns out.
The sad thing is I LIKED the product - my skin looks GREAT!
Kate
glenview, Illinois
U.S.A.
This report was posted on Ripoff Report on 01/11/2008 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/triclear-triclear-solution/suisun-california/triclear-triclear-solutions-worlds-worst-customer-service-suisun-california-299135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Author of original report
STILL MORE DECEPTION!
AUTHOR: Kate - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
Phone number listed in "Angelina's" response is not a TriClear phone number.
#6 UPDATE Employee
TriClear response to Kate, Glenview, IL
AUTHOR: Angelina - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
Hi Kate,
First I want to apologize for any inconvenience this may be causing, and let you know I am here to help.
I have attempted to locate your account and was unsuccessful with the information provided in this post.
Please give us a chance to ensure we continue to exceed your expectations.
We are striving to make sure we over achieve Customer Satisfaction.
Please contact us, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time 1-800-949-6880
Sincerely,
Angelina
Customer Care Specialist
#5 Author of original report
additional update
AUTHOR: Kate - (U.S.A.)
SUBMITTED: Friday, February 01, 2008
More lies from Triclear!!! Respoded to "Beverly K's" rebuttal but never heard back from her. Called the "customer service" number asking to speak to "Beverly K" and I was told "Beverly does not have voice mail and calls are not transfered". So much for Triclear wanting to resolve this.
#4 Author of original report
additional update
AUTHOR: Kate - (U.S.A.)
SUBMITTED: Friday, January 18, 2008
Since my last update, I have been advised to contact Yahoo. Apparently Yahoo would like to be made aware of companies that they are doing business with that customers are dissatisfied with.
Because TriClear advertises extensively on the Yahoo and YahooMail home page this seems like a logical step.
#3 UPDATE Employee
Please Contact Me I Can Help!
AUTHOR: Beverly K. - (U.S.A.)
SUBMITTED: Thursday, January 17, 2008
Hello Kate,
I am the Customer Specialist at Triclear. I apologize for your experience and would like to assist you with resolution.
I hope that I can restore your faith and will get your transaction processed promptly. Our Customer Service Team is committed to customer satisfaction.
Please email me at:
beverlyblogger@gmail.com
I look forward to assisting you.
Beverly K.
#2 UPDATE Employee
Please Contact Me I Can Help!
AUTHOR: Beverly K. - (U.S.A.)
SUBMITTED: Thursday, January 17, 2008
Hello Kate,
I am the Customer Specialist at Triclear. I apologize for your experience and would like to assist you with resolution.
I hope that I can restore your faith and will get your transaction processed promptly. Our Customer Service Team is committed to customer satisfaction.
Please email me at:
beverlyblogger@gmail.com
I look forward to assisting you.
Beverly K.
#1 Author of original report
UPDATE
AUTHOR: Kate - (U.S.A.)
SUBMITTED: Monday, January 14, 2008
I have been advised also file complaints with the local Post Office Master General and the Chamber of Commerce.
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