Complaint Review: Cosmetique - Palatine Illinois
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- Author Confirmed
- Cosmetique Palatine, Illinois U.S.A.
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- Category: Miscellaneous Companies
Cosmetique Ripoff!!! Cosmetique sent me something that I didn't order but they want payment!!! Palatine Illinois
*UPDATE Employee: Cosmetique Customer Service
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I received a pretty pink box with a label that says it came from Cosmetique. I never order cosmetics so I thought maybe it was a sample that they wanted me to try. I didn't open the box but carefully took out the paperwork. Was I surprised to see it's an invoice asking me to pay $9.95. I don't even know what's in the box and I have no intention of opening it. I've tried emailing them but customersupport@cosmetique.com is not a valid email address. I saw that someone else had an 800 # for them but I called it and it's not in service. Has anyone been successful in contacting them and getting their account closed? It just isn't right that the person being ripped off has to go to all this trouble to preserve their credit.
Mary
Sarasota, Florida
U.S.A.
This report was posted on Ripoff Report on 06/11/2008 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cosmetique/palatine-illinois/cosmetique-ripoff-cosmetique-sent-me-something-that-i-didnt-order-but-they-want-paymen-339196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Cosmetique Customer Service
AUTHOR: Kathy Sewart - (U.S.A.)
SUBMITTED: Thursday, June 12, 2008
I am the Customer Service Director of Cosmetique. We have been in business for over 30 years with many satisfied members. Recently we have been the victims of internet fraud. We have been receiving orders via the internet which we thought were legitimate orders. We have discovered some of the orders have been placed in the names and addresses of people without their knowledge. We are working very hard to identify the individuals responsible for these fraudulent orders. Cosmetique is very sorry for the inconvenience you have experienced. If you would email or call me and provide the account number on the invoice I will be happy to clear the balance and make sure the account is canceled.
Kathy Sewart
Customer Service Director
ksewart@cosmetique.com
800-621-0085
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