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Report: #1081761

Complaint Review: Costcaptain - Internet

  • Submitted:
  • Updated:
  • Reported By: Jason — Miramar Florida
  • Author Not Confirmed What's this?
  • Why?
  • Costcaptain Internet USA

Costcaptain Website allows you to purchase and charges your card for items they don't have!!! Internet 

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BUYERS BEWARE!!!!!!!!

   I placed an order for a Otterbox protective case from this website and I was allowed to complete the entire checkout process and was charged for the item only to get an e-mail from the company advising the following:

  "We sincerely apologize for the inconvenience, however, the item you have ordered has gone out of stock and we have not received an ETA from the manufacturer as to when the rest of the stocks will arrive. We have cancelled your order and processed a refund"

   If they don't have the item in stock they should not allow me to purchase and be charged. Now I am having to wait "2-10 business days" for a refund before I can take my money elsewhere to purchase the case. The item is still on the website as being able to be purchased even after they know it is out of stock.

BUYERS BEWARE!!!!

This report was posted on Ripoff Report on 09/04/2013 07:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/costcaptain/internet/costcaptain-website-allows-you-to-purchase-and-charges-your-card-for-items-they-dont-hav-1081761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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