Costco Tire Center - Kalispell Costco Tire Center 3 hour wait just to get in to get tires rotated Kalispell Montana

I'm not sure why you think you have to put me in my place when all I was doing was posting my experience. I didn't realize that I would need to defend my opinion, just because I had the nerve to post on here.You are the type of fellow posters that make it so hard to find trustworthy reports online now days. People, like me, don't want to be hassled for daring to post something the least little bit negative about a business.

But to clarify, as I said in the first post, we had appointments in Kalispell later. We did NOT go all the way to Kalispell just to get "free tire rotation". That would be not only dumb but not very cost effective either.

You rebuttal posters, can do whatever you like. I just thought that others may like to know the difficulties they may experience at Costco Tire Center. If waiting that long isn't a problem for someone else, great. I wish I would have known ahead of buying the tires that we would have such a difficult time getting them rotated in a timely manner.

I'm amazed that you would drive three hours round trip for free rotation instead of paying someone else that is only two miles away. I purchased my last three sets of tires from a tire store that is located between work and home. I did that to enable me to fully utilize the free rotation service that is included with the tire sale.

"All I'm saying is they need to make some sort of change so that people don't have to wait 3 hours to get their rig in to get their tires rotated. If this is their business model and they don't see a problem with it, so be it."

The wait time is what it is. It appears as though you think you're special and shouldn't have to wait like the other customers. That business model is why Costco is one of the nation's top resellers.

If you did have an appointment you would have been 22-minutes late so you would have missed the appointment. First-come, first-served is a universal policy. The road construction only cost you a few minutes so next time get up earlier.

You know what? I was just reporting MY experience and opinion. You are welcome to your own experience and opinion.

All I'm saying is they need to make some sort of change so that people don't have to wait 3 hours to get their rig in to get their tires rotated. If this is their business model and they don't see a problem with it, so be it. Then I'll just go somewhere else that has a business model more in tune with what I see a better customer service.

I really don't know why you had to attack me and insinuate that I think I ought to get put in line in front of someone else. I don't think that and didn't say that. I'm simply speaking about their business model in the Tire Center. I figure that if they get enough customers that register their frustration with the way things are, perhaps they'll consider doing something differently.

 Like any other tire place(or mechanic for that matter) they have only so much space in their service area.   So why should they take you out of order and make someone else wait longer?  As for taking appointments for "out of town" folks...okay so what does it take to be considered "out of town".  10 Miles away?  20 Miles away?  50 Miles away or exactly as many miles away as you live?

Oh and as for you having no trouble getting the tires, the last time I checked on how long it would take to get tires..they told me about 2 hours, and I am in an area that has 3-4 CostCo's within a 15 minute drive.  So perhaps you got lucky and hit them in a "slow" period. 

Then as for your other store that can be found "all over the place", again I am in CA and have never even heard of this store.   So in seeing where they are the closest one would be about 250 miles away...I wonder if that qualifies me for being "out of town" folk.