• Report: #1391849
Complaint Review:


  • Submitted: Thu, August 10, 2017
  • Updated: Thu, August 10, 2017

  • Reported By: Lynn — FRESNO California USA


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Ordered a Three sided morror makeup vanity from ebay for my Granddaughters birthday.  Checked out the vendor -  Costway-com, had a 97% rating as a supplier.  Got the make up vanity on time for her birthday.

The box that it arrived in was not damaged at all and all the packaging was in tact.  But when we removed the packaging the front drawer and back leg of the vanity were broken. I immediately contacted ebay, who in turn contacted the vendor via email.  The CSR Penny contacted me with an offer of $15.00 for the damage to a $150.00 new vanity and also requested pictures of the damamge.  I sent pictures and at that time said I wanted a new undamaged vanity. The vanity damage was unrepairable especially to the drawer and had to have been damaged after manufacturing, probably during packaging

Several weeks went by and then I was given the offer of $40. [continued below]....

.....00 credited to my account.  I told them this was a gift nd a new complete vanity is what I wanted and a minimal monetary offer was unacceptble. 

A week went by and ebay informed me the request for return had expired and the complaint was closed.  I also contacted ebay to help me in this matter and never received a reply. Neither does ebay give any support to their customers nor do they update their vendor reviews.

I am out $110.00 and have a 75 pound box of junk I have to dispose of now.  Please when purchasing inexpensive furniture make sure it is not Costway-com.  The  Better Business Bureau has 33 complaints against them and there are also several other websites that show only negetive reviews.   Check it out.

Please be aware that Amazon, ebay, Walmart and Target are some of the retailers that sell Costway-com.  You will only be dissapointed if you purchase their merchandise.

This report was posted on Ripoff Report on 08/10/2017 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/costway-com/ontario-california-91761/costway-com-wei-wu-granddaughters-birthday-wish-damaged-ontario-california-1391849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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