Report: #1112783

Complaint Review: Country Hearth Inn & Suites

  • Submitted: Fri, January 03, 2014
  • Updated: Fri, January 03, 2014
  • Reported By: John — Lakewood New Jersey
  • Country Hearth Inn & Suites
    14175 Hwy Z
    St. Robert, Missouri

Country Hearth Inn & Suites Price gouging, misleading advertising, not honoring specials, deceitful service, dishonest sales, Scam St. Robert Missouri

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Simply put: this was the worst hotel I've ever stayed at!

I took a cross-country trip at the end of summer 2012 and I had already passed the main cities to find a hotel in so I called AAA and they said this was the closest one to my location. Being as I was dead tired, and they quoted me a low price -- it piqued my interest. However, they said it had a low rating so it'd be better to go in and check out the rooms first to make sure they weren't too dirty.

When I went to check in, I discovered it's run by a foreign husband and wife who were both at the front desk (and who the next morning I'd find out that they live there and do the "cleaning" -- or lack thereof -- themselves). They were rude and spoke horrible English. On top of that, they wouldn't give me the AAA rate. Instead, they charged me a rate that was much higher. Eventually, after threatening to leave, they gave me the military discount (which was still $5 higher than the AAA price) and at that time, I was so sleepy I gave in.

I definitely shouldn't have.

The room was dirty. The bathrooms are tiny and filthy (words can't even describe how filthy the shower was). The towels had hairs in/on them. The bed looked so bad I slept in my clothes then put them in a separate bag the next morning where they remained until I could wash them at my destination. Overall, this was a disgusting experience between the terrible and dishonest management and the squalid conditions of the rooms themselves. I would highly recommend avoiding the Country Hearth Inn & Suites at all costs.

I complained to their corporate headquarters the next week but never heard back. So perhaps the whole chain is bad. Buyer beware!

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This report was posted on Ripoff Report on 01/03/2014 07:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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