• Report: #159358
Complaint Review:

Countrywide Home Loan

  • Submitted: Mon, October 03, 2005
  • Updated: Wed, October 05, 2005

  • Reported By:las vegas Nevada
Countrywide Home Loan
Simi Valley, California Simi Valley, California U.S.A.

Countrywide Home Loan Countrywide loses in wrongful foreclosure ripoff Simi Valley California

*Consumer Comment: Corporate America pays price for arrogance in taking family's home

*Consumer Comment: Local media tells story

*Consumer Comment: Wow!

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

A $3,400,000 settlement was ordered to be paid to a North Las Vegas couple after Countrywide stripped their condo of ALL its contents. The couple was termporarily out of state and had never missed a payment. They returned home to find their belongings gone and their condo sold. Countrywide will appeal the settlement. Hopefully, the court will uphold it. $3,400,000 is a pittance for the grief Countrywide causes mortgage holders. Since they are a "loan collector" and not a mortgage company, there should be laws in place that prevent what they do to people. Has anyone ever investigagted their status?

las vegas, Nevada

This report was posted on Ripoff Report on 10/03/2005 10:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/countrywide-home-loan/simi-valley-california/countrywide-home-loan-countrywide-loses-in-wrongful-foreclosure-ripoff-simi-valley-califor-159358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Countrywide Home Loan

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Corporate America pays price for arrogance in taking family's home

AUTHOR: Lori - (U.S.A.)

Here's the story about Countrywide. It's arrogance has finally been given a price.

JOHN L. SMITH: Corporate America pays price for arrogance in taking family's home

A stone against a giant. David dropped Goliath with a well-placed rock. But in corporate America, the best most little guys can hope for is putting a knot on the giant's noggin and escaping with a little cash.

That, in short, is what Gerald and Katrina Thitchener and their children have to show for their courtroom victory over mortgage lending behemoth Countrywide Home Loans.


Friday's jury verdict was swift and in a better world would have sent a message to all big, arrogant corporations: "Clean up your act."

The couple won $922,690 to compensate them for having their home wrongly foreclosed and sold.

They were awarded $2.5 million in punitive damages after a jury found the obvious: The arrogant giant failed to apologize for accidentally selling off their condominium and destroying their personal property.

It was hardball from the start.


Big corporations know hardball works because most little guys can't go the distance.

When I first reported the Thitcheners' plight in January 2004, they were struggling to keep their case alive after hiring attorneys Terry Coffing and Terry Moore.

Gerald was a former Air Force F-16 mechanic who moved to Tucson after his Air National Guard unit was activated. Katrina followed with the couple's children and left the condo near Nellis Air Force Base locked and partially filled with their possessions.

In a screw-up Countrywide only later admitted partial responsibility for, the Thitcheners' unit was mistakenly foreclosed and sold. Their personal items, including photos and Katrina's wedding dress, were thrown out.

Most of the material facts in the case were settled prior to trial. Damning depositions revealed that the company's mistakes cost the Thitcheners dearly.

But it's what followed that should anger everyone in the valley. Instead of owning up, the company lawyered up.

It was asinine, but it's also the way of corporate America.

No doubt the Thitcheners' attorneys salivated at the obvious jury appeal of the story of an Air Force mechanic getting pushed around by a large corporation, but then the facts endorsed the assessment. Among many: The Thitcheners continued to make their mortgage payments from Arizona and to pay the condo's light bill. They'd abandoned nothing; they'd merely relocated.

Countrywide denied its blunder was "willful and deliberate" and shouldn't be punished for merely taking away a family's home and belongings. That's arrogance personified.

On Friday, a jury agreed.

While appeals are possible, Countrywide would be wise to let this debacle fade.

The company wouldn't even admit the family lost anything of real value. Admittedly, family photos and a wedding dress are hard to put a price on, but they're even harder to replace.

Ask yourself this: What are your family photos worth? And how about all those other items of sentimental and personal value?

Better yet, what do you suppose Countrywide's CEO would have done if someone had swiped his home?

The manhunt would be on.

Ask yourself what you would be tempted to do to a person who, while you were off on military duty, stole your house and sold it?

The Thitcheners will get a majority of the nearly $3.5 million they were awarded from a company that in 2004 netted $2.2 billion.

The award must look like a fortune to the Thitcheners, who had trouble paying their monthly bills; but to the giant it's a veritable write-off.

It's naive to think the judgment will teach a large corporation a lesson in customer relations. Such decisions usually don't make life better for other victimized families. On the contrary. A lawyer is probably already drafting additional "hold harmless" language to make it even tougher to litigate future mistakes.

Instead of improving training, there will be checks cut in the name of tort reform. It's easier for some companies to change definitions than admit mistakes.

That $3.5 million won't change the world, but it will buy a nice new house for the Thitcheners with plenty left over.

A stone against a giant.

Hey, Goliath, how's that head feel now?

John L. Smith's column appears Sunday, Tuesday, Wednesday and Friday. E-mail him at Smith@reviewjournal.com or call 383-0295.


Score one for the 'little' guy!!!!
Respond to this report!
What's this?

#2 Consumer Comment

Local media tells story

AUTHOR: Gayle - (U.S.A.)

Details of names, amount of award etc are available through a variety of Las Vegas media outlets including the local newspapers and talk radio shows which have expressed support for the victims. No matter who licenses this company their phone message begins with "we are a debt collector" not "we are a lender."
Respond to this report!
What's this?

#3 Consumer Comment


AUTHOR: Larry - (U.S.A.)

Are you sure about this? The 3.4 million dollar judgment coupled with a lack of verifiable details, such as the names of the plaintiffs and/or the court, ought to make anyone suspicious. It's hard to imagine that a mortgage contract dispute could rack up multi-million dollar damages.

BTW, Countrywide is a lender, not just a trustee. At least they are in Arizona, where they are licensed by the Arizona Banking Department as a mortgage banker.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?