Countrywide Home Loans, Countrywide Financial, Countrywide Mortgage Countrywide sent me to collections after I sold my home refusing to pay it off. Plano Texas

After my last report I was contacted by Ashley at Countrywide in regard to the Better Business Bureau complaint. She stated that the situation would be resolved and apologized for the inconvenience. 5/22 I spoke to Rachael in the workout department (ext: 2906) at Countrywide explaining that the account had been paid in full from both the buyers lender and the VA and was now closed. I contacted the VA and the Title Company to pass the news. Today, 5/29 I received another phone call; this time from an Appraisal Company in Texas stating that Countrywide requested yet another appraisal yesterday (5/28) after my home was sold and closed 4/28. What else do I have to do to get them to close the loan and stop this mess??? I contacted Countrywide and of course I was given the same load of bull by Michael in the Collections Dept., "this takes Time Ms. Powers, there's no record of an appraisal being ordered, the account is not closed", etc... I asked to speak to a Supervisor immediately and he seemed to be irritated stating the supervisor will tell me the same thing. He suggested my telephone number be removed from the database to prevent future calls. Are you kidding me? Then I would definitely be out of the loop as to how this company continues to screw up! After going back and forth with Michael with no resolution other than removing my telephone number and NO explanation as to why this man from Landsafe Appraisal mysteriously called me in Kentucky about a new appraisal for a home I no longer own, he then transferred me to Ashley at the Coorprate HQ. This is the same Ashley that I spoke to about the BBB complaint. She said that she will contact the department that is supposed to have ordered the appraisal and find out what's going on. I explained to her that she is only one person and although I appreciate what she is doing, this has become past the point of rediculous. She is to call me by close of business today. I have a detailed list of everyone I spoke to; dates, times etc... beginning 3/1/2008 since this all began. I have had nothing but the run around since that time. After I talked to Countrywide, I called the VA. They have been going through this with me from the beginning. My representative, Karen has received the same treatment from Countrywide and still can't believe this is continuing on. Countrywide is trying to foreclose on a home that has been sold and paid off in full. She is notifying her supervisors AGAIN and sending emails to her contacts at Countrywide, most likely with no response. I will give this another couple of days before I go to the media. I don't deserve this and I can't imagine Countrywide doing this to someone else. They need a few lessons in customer service and proper business practices. If anyone else is experiencing these same issues or something similar, please contact me at (((ROR REDACTED))).

After my last report I was contacted by Ashley at Countrywide in regard to the Better Business Bureau complaint. She stated that the situation would be resolved and apologized for the inconvenience. 5/22 I spoke to Rachael in the workout department (ext: 2906) at Countrywide explaining that the account had been paid in full from both the buyers lender and the VA and was now closed. I contacted the VA and the Title Company to pass the news. Today, 5/29 I received another phone call; this time from an Appraisal Company in Texas stating that Countrywide requested yet another appraisal yesterday (5/28) after my home was sold and closed 4/28. What else do I have to do to get them to close the loan and stop this mess??? I contacted Countrywide and of course I was given the same load of bull by Michael in the Collections Dept., "this takes Time Ms. Powers, there's no record of an appraisal being ordered, the account is not closed", etc... I asked to speak to a Supervisor immediately and he seemed to be irritated stating the supervisor will tell me the same thing. He suggested my telephone number be removed from the database to prevent future calls. Are you kidding me? Then I would definitely be out of the loop as to how this company continues to screw up! After going back and forth with Michael with no resolution other than removing my telephone number and NO explanation as to why this man from Landsafe Appraisal mysteriously called me in Kentucky about a new appraisal for a home I no longer own, he then transferred me to Ashley at the Coorprate HQ. This is the same Ashley that I spoke to about the BBB complaint. She said that she will contact the department that is supposed to have ordered the appraisal and find out what's going on. I explained to her that she is only one person and although I appreciate what she is doing, this has become past the point of rediculous. She is to call me by close of business today. I have a detailed list of everyone I spoke to; dates, times etc... beginning 3/1/2008 since this all began. I have had nothing but the run around since that time. After I talked to Countrywide, I called the VA. They have been going through this with me from the beginning. My representative, Karen has received the same treatment from Countrywide and still can't believe this is continuing on. Countrywide is trying to foreclose on a home that has been sold and paid off in full. She is notifying her supervisors AGAIN and sending emails to her contacts at Countrywide, most likely with no response. I will give this another couple of days before I go to the media. I don't deserve this and I can't imagine Countrywide doing this to someone else. They need a few lessons in customer service and proper business practices. If anyone else is experiencing these same issues or something similar, please contact me at (((ROR REDACTED))).

After my last report I was contacted by Ashley at Countrywide in regard to the Better Business Bureau complaint. She stated that the situation would be resolved and apologized for the inconvenience. 5/22 I spoke to Rachael in the workout department (ext: 2906) at Countrywide explaining that the account had been paid in full from both the buyers lender and the VA and was now closed. I contacted the VA and the Title Company to pass the news. Today, 5/29 I received another phone call; this time from an Appraisal Company in Texas stating that Countrywide requested yet another appraisal yesterday (5/28) after my home was sold and closed 4/28. What else do I have to do to get them to close the loan and stop this mess??? I contacted Countrywide and of course I was given the same load of bull by Michael in the Collections Dept., "this takes Time Ms. Powers, there's no record of an appraisal being ordered, the account is not closed", etc... I asked to speak to a Supervisor immediately and he seemed to be irritated stating the supervisor will tell me the same thing. He suggested my telephone number be removed from the database to prevent future calls. Are you kidding me? Then I would definitely be out of the loop as to how this company continues to screw up! After going back and forth with Michael with no resolution other than removing my telephone number and NO explanation as to why this man from Landsafe Appraisal mysteriously called me in Kentucky about a new appraisal for a home I no longer own, he then transferred me to Ashley at the Coorprate HQ. This is the same Ashley that I spoke to about the BBB complaint. She said that she will contact the department that is supposed to have ordered the appraisal and find out what's going on. I explained to her that she is only one person and although I appreciate what she is doing, this has become past the point of rediculous. She is to call me by close of business today. I have a detailed list of everyone I spoke to; dates, times etc... beginning 3/1/2008 since this all began. I have had nothing but the run around since that time. After I talked to Countrywide, I called the VA. They have been going through this with me from the beginning. My representative, Karen has received the same treatment from Countrywide and still can't believe this is continuing on. Countrywide is trying to foreclose on a home that has been sold and paid off in full. She is notifying her supervisors AGAIN and sending emails to her contacts at Countrywide, most likely with no response. I will give this another couple of days before I go to the media. I don't deserve this and I can't imagine Countrywide doing this to someone else. They need a few lessons in customer service and proper business practices. If anyone else is experiencing these same issues or something similar, please contact me at (((ROR REDACTED))).