• Report: #769589
Complaint Review:


  • Submitted: Fri, August 26, 2011
  • Updated: Fri, August 26, 2011

  • Reported By: Everett — Salem Oregon United States of America
901 Mariners Island Blvd., Suite 545, California United States of America

CourseSmart Misleading refund policy for consumers 901 Mariners Island Blvd., Suite 545, California

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I have already spoken with a live chat representative about this problem. CourseSmart's refund policy is misleading as it is written. I am within my 14-day refund period, but was told by the chat representative Jordan that consumers really only had 13 days for refunds. He told me he would forward my request to his "Level 2" team. I have yet to hear anything back, nor do I expect I will. What I am doing now is filing a complaint against them for misleading consumer practices via Ripoff Report and through my University.

This report was posted on Ripoff Report on 08/26/2011 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/coursesmart/901-mariners-island-blvd-suite-545-california-94404/coursesmart-misleading-refund-policy-for-consumers-901-mariners-island-blvd-suite-545-769589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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