My husband and I are currently over the road truck drivers. We have experience after being with three companies. All companies have issues and the biggest issues I find they have is with the fleet managers. Not to just single Covenant out but these guys and girls who answer the phones claiming to want to help you and are there for the drivers when they have questions is a freaking joke. Covenant, during the day time Monday through Friday, those fleet managers actually work and you get the best response from.
You may still be frustrated and have to request things several times, but that is nothing compared to how the night crew and the weekend crew act. It is unreal how some of these people talk to you, their response time, and their willingness to help you is awful. If I was a CEO and my customer service department treated people in this manner there would be high amounts of people unemployed. These so called fleet managers are so horrible when you ask to speak to a supervisor, they will pass the phone to their neighbor or someone else in the building to act like a supervisor, and the person they pass the phone to just cooberates what the other person tells you instead of defusing the situation,.
They are so dumb, they do not realize that in orientation, the orientators give you a list of all the directors and supervisors in the company,. It is sickening and unchristian like how they act/. This company reels you in by acting as if they are a Christian based company full of morals, they have good freight, miles, and pay more, all lies|. My husband and I are supposedly making three cents more with this company but our paychecks say otherwise;. Our last company had freight gallore, even during the winter months, if this company has freight, I can't tell'.
They have a problem paying you back for simple things like scales and the whole Christian thing is a crock of crap!. What is so christian about calling the police on someone and telling them we are trying to steal the trailer because you want to give our load away to one of your buddies in the company? Does that sound Christian like to you? There is so much I can say about Covenant but this should be enough if you are trying to make a decision about coming to work for them, don't'. If you do, I will pray for you, like a pray for these devils.