coventry health care health america ripped off and lied to a senior living on social security london Kentucky

On the advice of another insurance agent, I filed a formal complaint with Medicare about the way Advantra treated me. They were very sympathetic, and said they would look into it.

A week later I got a call from the company, sympathizing with the situation, and saying they would straighten it out and get right back to me. A week after that- another phone call asking me what I expected to get out of it. I said I simply didn't want to have to pay for services that I used while I was supposed to be covered by their insurance. She said she'd "kick it up" to upper management and get right back to me.

Two months went by- nothing. I called again, and she said she would check it out and get right back to me, but her records showed that the investigation was marked "closed" the same day I had made my last phone call. I missed her return call 2 days later, and was unable to get ahold of her for 2 more days (her phone went straight to voice mail). The next day- I got a call from another woman saying that the insurance policy was never active. I told her I had a whole lot of paperwork to prove it certainly was active, but she wouldn't budge.

At this point, I'm wondering if Medicare is possibly complicit in all this, since the company managed to change a lot of my payment records (even in my social security report of services) and resend all the bills to Medicare- and they paid them. So- now I'm thinking maybe an investigative reporter might be interested in checking this company out, as I'm sure I'm not the only victim of this nonsense.

Filomena Pittsburgh, Pennsylvania