Report: #1037473

Complaint Review: Cox Communications

  • Submitted: Sat, March 23, 2013
  • Updated: Wed, March 27, 2013
  • Reported By: sdbv — Destin Florida
  • Cox Communications

    Destin, Florida
    United States of America

Cox Communications Cox Billing Practices are Illegal! Destin, Florida

*UPDATE Employee: Re: Billing Concerns

Show customers why they should trust your business over your competitors...

I have several accounts with Cox Internet. I used to have phone and internet, but got so angry with their billing practices, that I cancelled all of my phone service and now just have internet until I can find another service in the area. I am constantly trying to simplify my accounting by signing up for online bill pay since I manage over 40 properties. So I signed up for EasyPay last November on all of my accounts, or so I thought so. Well, not so fast. If you pay a bill online, then EasyPay does not go into effect, and you are not notified until it is too late that you really didn't sign up for EasyPay afterall. And if you sign up for EasyPay and Paperless Billing, you are really screwed if you don't log into the account when they email you even when you thought it was taken care of. Oh and if for some reason you have reached your limit on your credit card or it has expired, they charge you $25-$30 dollars twice in one day! I paid $58 for 2 attempts to charge my card in one day! That is not only unethical, I think it is illegal. Cox stands for CROOKS Of XCELLENCE. I really believe there is a manuel out there instructing Cox on how to screw customers by making them believe EasyPay is the right thing to do. Hope the Feds are listening, because I will be contacting the government agencies that regulate these Crooks!
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#1 UPDATE Employee

Re: Billing Concerns

AUTHOR: CoxHelp - ()

Perhaps we could take a look at your account and sort out any problems that have occurred.  Could you email us at with the problem and account details please?

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