Complaint Review: Cox Communications
- Cox Communications
P.O Box 78071
- Phone: 623-594-1000
- Category: Internet Services
What the tech didn't know is that I tried everything throughout the week. Cycling the equipment, even trying a friend's cable modem and calling cox to enable it. Same results. I went online to search this anomaly and found that their upgrade turned off some ports on some nodes, and a tech was needed to turn them back on.
End result, Cox charged me a $50 service fee for the visit and never gave that money back. I have been fighting with them about it for almost a year.
I don't know where to go to get satisfaction for this but I wish I did. If anyone can give me some suggestions I'd certainly would appreciate it.
The end result after the visit, the Linksys cable modem I was using was working fine but my throughput was slow, so I DID go buy a Motorola Surf Modem and the throughput was faster. But... I was totally offline, and after the visit, my so-called incompatible modem was working albeit slowly. They messed up on some ports, and charged me for it.
And the fact that they didn't admit to it or take care of me as a customer makes me feel like I was totally taken advantage of.
This report was posted on Ripoff Report on 02/24/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cox-communications/phoenix-arizona-85062-8071/cox-communications-charged-me-for-fixing-what-they-messed-up-phoenix-arizona-428104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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