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Report: #1263718

Complaint Review: CPR Cell Phone Repair - Rome Georgia

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  • Reported By: Crystal Maddix — Rome Georgia USA
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  • CPR Cell Phone Repair Rome, Georgia USA

CPR Cell Phone Repair My son has Fragile X Syndrome and loves his ipad. We took it to CPR when he bit the screen. They told me it would ve 139.00 when we got down there , they offered a lifetime warranty in case he ever did that again, we bought it , It was 189.00  Rome Georgia

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CPR phone repair sold me a lifetime warranty on my special needs son Ipad mini. They left adhesive tape all over it, they had to break the 40.00 otter box off of it because of the exxesive amounts of adhesive then they charged me half price for the otter box. They didnt charge me full price of otter box because they broke it. The screen begin to spread cracking the day after where he kept trying to get the glue off AFTER they "repaired" the cracked screen. At first they said it would be 139.00 when we got there they said to purchase the 40 lifetime warranty in case he bit it again. Now they are saying they will not repair it. What they did caused it to crack. He did nothing to it. He has been sick for 14 days and hasnt touched it and it continues to crack.They will not honor their policy of lifetime warranty. No one to report it to. He said the Dalton store was his boss, when I called the Dalton store he said Rome was their own managers , when I asked for area managers number, I was told he couldn't give it out. So, I have a cracked screen ipad mini that i paid 236.00 on Amazon. and paid 189.00 to replace a screen. It has adhesive on it a broken otter box, they broke and KEPT after breaking it off of my sons ipad, 5 minutes after i purchased it in the store. So I am out my 189.00 with them not honoring their lifetime warranty and they keep telling me there is no one to report it to nor is there anyone to speak to.

 

 

 

CPR Cell Phone Repair My son has Fragile X Syndrome and loves his ipad. We took it to CPR when he bit the screen. They told me it would ve 139.00 when we got down there , they offered a lifetime warranty in case he ever did that again, we bought it , It was 189.00 , I got no receipt. We asked , are you sure its lifetime, what if he bites it again, we asked, he said, That's covered. Well , almost 2 weeks later (said 3-5 days) we went to pick it up and it had adhesive tape all over it. He had to break the 40 otter box I bought from them off of it bc of all the adhesive that was on it. He charged me only half for the otter box since he broke it. It started shatttering a few days after.. It was under the screen and was only in the corner where he broke the otter box off. Again, my son is special needs, he has Fragile X Syndrome and Epilepsy so since it wasnt effectng him watching it we didnt take it back immedidately. It kept cracking over the last few months. We called, they said to bring it in. When we got there . He said Dalton Office would have to approve it becasue he is his boss. The Dalton office stated his has nothing to do with the Rome office.And they are their own managers. The guy , owner, operator of the store will not replace the screen becasue he said it isnt covered. When my husband asked why he said it just wasnt covered bc it was physical damaage. So the damage they did with the tape and what is wrong with it now is physical so they will not honor it. I put this on facebook and immediate replies of others who have had very bad business deals with them. I told them I could almost buy another one. Especially since I had to buy another otter box that he tore off of it. I need your help. I dont know what im going to do about gettng my sons screen repaired. Ill never get all the adhesive they left on it.

This report was posted on Ripoff Report on 10/26/2015 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cpr-cell-phone-repair/rome-georgia/cpr-cell-phone-repair-my-son-has-fragile-x-syndrome-and-loves-his-ipad-we-took-it-to-cpr-1263718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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