Complaint Review: CrateFurniture.com / Mark McCracken CEO / Homespun Home Fashions - PO Box 370 Sutherland VA, 23885 / 37 Bollingbrook St. Peters Virginia
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- CrateFurniture.com / Mark McCracken CEO / Homespun Home Fashions PO Box 370 PO Box 370 Sutherland VA, 23885 / 37 Bollingbrook St. Peters, Virginia U.S.A.
- Phone: 800-627-5161
- Web:
- Category: Furniture & Furnishings
CrateFurniture.com / Mark McCracken CEO / Homespun Home Fashions Order never shipped (five months of excuses), order cancelled, refund promised but none given! PO Box 370 Sutherland VA, 23885 / 37 Bollingbrook St. Petersburg, VA 23803 Virginia
*Author of original report: Over a year later and No Refund from Thief McCracken, VA files suit against him!
*Author of original report: Typo update for above report
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
No delivery and no refund from CrateFurniture.com and CEO Mark McCracken!
I ordered replacement cushions way back in June 1997 and my credit card was immediately charged for 390.00. I kept getting the shipping date pushed back again, again, and again; until finally there was nobody answering the phone at CrateFurniture.com (only an answering machine). It was way too late to get my money back from my credit card company.
I sent CrateFurniture.com a notice of cancellation on November 7th, along with some data from the FTC regarding the Mail or Telephone Order Merchandise Rule (if merchant is unable to ship within the promised time, it must notify me by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund). I received a telephone message saying my order had been cancelled. But I received no refund...
On January 3rd, 2008, I received a letter from Mark McCracken apologizing for the delivery problem (apparently due to a mill closing), and a promise that I would receive my refund and I would be given updates regarding my situation.
That letter was FIVE MONTHS AGO, and I have received NO UPDATES and NO REFUND. Letters to CrateFurniture.com asking for an expedited refund go unanswered. It has been a year now, that CrateFurniture has had my money and I have NOTHING in return!!
Doug
Silver Spring, Maryland
U.S.A.
This report was posted on Ripoff Report on 05/30/2008 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cratefurniturecom-mark-mccracken-ceo-homespun-home-fashions/po-box-370-sutherland-va-23885-37-bollingbrook-st-peters-virginia-23885/cratefurniturecom-mark-mccracken-ceo-homespun-home-fashions-order-never-shipped-five-335896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Over a year later and No Refund from Thief McCracken, VA files suit against him!
AUTHOR: Customer#82215 - (U.S.A.)
SUBMITTED: Wednesday, September 10, 2008
Saturday August 9th, 2008
State files suit against furniture maker:
http://www.inrich.com/cva/ric/news.apx.-content-articles-RTD-2008-08-09-0079.html
http://www.tmcnet.com/usubmit/2008/08/09/3592874.htm
Virginia Attorney General Bob McDonnell filed a lawsuit against McCracken's company this week alleging it had failed to ship more than 100 orders to callers in the promised time frame.
Consumer losses exceed $80,000, a McDonnell statement said.
"Given the serious nature of the complaints received about HomeSpun Home Fashions, legal action must be taken to provide relief to affected consumers," McDonnell said.
An Internet search of the company's name turns up complaints against the company at various consumer Web sites.
But more significantly, the Virginia Office of Consumer Affairs has received 118 complaints against HomeSpun, including 10 in the past month, McDonnell said.
The Better Business Bureau has given the company an unsatisfactory rating because of 183 complaints in a recent three-year period, he said.
The suit in Petersburg Circuit Court calls for injunctive relief, consumer refunds and civil penalties."
Wow Mr. McCracken is also "suprised" about charges and says "what really hurts is people thinking I am underhanded". Right. All those mean, bad people "harassing" you in order to try and get either the product they ordered over a year ago, or a refund. But you just ignored them. Like the scores of people who posted on this site.
I never got my refund (although some people who placed orders after me got theirs: his "customers will get refunds in the order they placed them was just one of his many lies).
McCracken shouldn't be producing furniture, he should be producing license plates, if you know what I mean...
#1 Author of original report
Typo update for above report
AUTHOR: Customer#82215 - (U.S.A.)
SUBMITTED: Sunday, June 01, 2008
I accidently typed 1997 as the original date of my order with CrateFurniture.com, but it was actually 2007.
Advertisers above have met our
strict standards for business conduct.
