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Report: #1258836

Complaint Review: Creative Patio LLC - Greenwell Springs

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  • Reported By: Ethiks Countz — Denham Springs Louisiana USA
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  • Creative Patio LLC 6334 Oak Cluster Dr. Greenwell Springs, USA

Creative Patio LLC (Jeremy Chad Walock, dba) Dangerous Patio Collapse (3.5 yrs old), Inadequate Compromised Hardware, Insufficient Application, Inexperienced Crew, Worthless Warranty Greenwell Springs Louisiana

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WARNING To FuTure Consumers / Clients:  Jeremy Chad Walock dba Creative Patio LLC of 6334 Oak Cluster Dr, Greenwell Springs, LA  70739 is the owner & operator of the patio company we hired to install an aluminum patio on our home.  It was an amenity we anticipated would last on our home for MANY years to come.  Unfortunately for us, ONLY 3 1/2 (short) years after our home improvement purchase & installation, our patio crashed to the ground in the middle of the night.  Jeremy Walock dba Creative Patio LLC used insufficient, ineffective installation hardware, inadequate application methods & procedures, and employed inexperienced / unsupervised crew-workers to come to our home to install our patio - leading to complete application failure & collapse (in 3 short years).  Luckily for us, our child was not on the patio at the time the roof crashed & no injury / death occurred.  Creative Patio LLC owner (Jeremy Walock) refused to even come out to our home to see the application failure & hidden danger his work imposed on our family for 3.5 years.

The owner's (one) response to our complaints was:

"I apologize for the INCONVENIENCE you are having with your patio cover.  We warranty our work for 2 years and you are well out of the warranty period ... we do stand behind our work but I can't warranty a patio forever as this would be unrealistic.  Thank you, Jeremy "

After our patio collapsed (& Jeremy Chad Walock dba Creative Patio LLC) refused to even come out & view, much less stand behind his inadequate application hardware & high risk installation practice, we were forced to hire other contractors to remove the collapsed patio.  Then hire another company to install another new patio.  All contractors & installers that viewed & examined the collapse, were of the same consensus.  Upon inspection, all pointed to the exact same application areas (& insufficient hardware);  repeatedly citing the same things to us (un-beknownst to each what the other had said & who the company was that installed).

We regret that we chose this business owner / this company.  Thankfully (timing was at night), & we escaped with our lives, but we lost alot of money.  Jeremy Chad Walock dba Creative Patio LLC is in charge (accountable) for the materials & hardware provided for project completion & the craftsmen he hires & the work they perform at the homes of clients.  His response to us is unethical & reprehensible.  This patio application was an absolute hidden danger to us & our family from the day it was installed.  Unfortunately for us, the insufficient hardware pieces & application process would not be revealed to us until it collapsed to the ground.  We're thankful to God, that us (or worse) our child, weren't killed or gravely injured.

This customer understands a 2-yr warranty is this company's practice.  But this customer challenges same.  Our understanding & entrustment of this warranty was based on the fact that industry compliance in materials, hardware, and experienced (supervised) crew would be BEHIND the project & BEHIND this company's "so called" warranty.  Without those 3 components, we deem Jeremy Chad Walock dba Creative Patio LLC 's  2-yr warranty -- worthless!   Highly NOT recommended.  Dishonorable person.  Unethical business practice.

This report was posted on Ripoff Report on 10/02/2015 11:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/creative-patio-llc/greenwell-springs-70739/creative-patio-llc-jeremy-chad-walock-dba-dangerous-patio-collapse-35-yrs-old-inad-1258836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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