• Report: #1301766
Complaint Review:

Ripoff Report | Creative Tax Solutions Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Creative Tax Solutions is a full service tax resolution, audit defense and accounting services firm, and ready to help with all of your financial management needs. Creative Tax Solutions an organization with decades of experience as CPAs, accountants, attorneys, enrolled agents and former IRS revenue officers. Creative Tax Solutions emphasizes the importance of customer service.

  • Submitted: Mon, April 25, 2016
  • Updated: Tue, April 11, 2017

  • Reported By: Judith — Houston Texas USA
Creative Tax Solutions Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Creative Tax Solutions is a full service tax resolution, audit defense and accounting services firm, and ready to help with all of your financial management needs. Creative Tax Solutions an organization with decades of experience as CPAs, accountants, attorneys, enrolled agents and former IRS revenue officers. Creative Tax Solutions emphasizes the importance of customer service.
1177 Hypoluxo Road Lantana, Florida USA

Creative Tax Solutions Verified TRUSTED Business REVIEW: Creative Tax Solutions is dedicated to 100% to Customer Satisfaction. Customers positive experience is the back bone of this company.
*UPDATE: Creative Tax Solutions pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Creative Tax Solutions recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Creative Tax Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with Creative Tax Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Creative Tax Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Positive rating and recognition has been given to Creative Tax Solutions for its commitment to excellence in customer service. [continued below]....
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Ripoff Report's discussions with Creative Tax Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Creative Tax Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.



The information provided in this report below is based on comments made by Thomas Patti during an onsite inspection held by a third party verification company with no biases towards Creative Tax Solutions.

Creative Tax Solutions is a full-service tax firm. This encompasses filing tax returns for clients on a yearly basis, bookkeeping and accounting services for their clients, and most importantly tax resolution. Thomas Patti stated the following about his company, "we do a full tax investigation for our clients, find out the symptoms of what’s going on with their case. It takes about 7 to 10 days to essentially get all the information back from our client. And then we review that with our client to explain to them what needs to get fixed for your case. Just like if you’re going into… a medical situation… and then, at that point, we work on… realistic resolutions. So essentially, we can find out exactly what’s going on, how we’re going to fix it moving forward."

Leads for Creative Tax Solutions are obtained through a Google based pay-per-click program. Once a client has expressed interest in their services, "the client will consult with one of our enrollment specialists…they will help qualify the client. Find out if you’re owing back taxes, do you need professional help to do this, and they explain to the client what the next few steps are. We always start off with our clients with the tax investigations with the fact-finding process of our case. That’s the selling part. That’s part one. Part two is once that tax investigation is completed and we know exactly what we need to do for the client, that comes over to myself or one of our sales reps in our company." Creative Tax Solutions is proud of their process so much do that they offer a 100% money back guarantee."





CUSTOMER CARE & COMPLAINT RESOLUTION – CREATIVE TAX SOLUTIONS

During the on-site interview, Mr. Patti was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Patti expressed that they rarely receive complaints, and the complaints they do receive are treated with great care, "my ultimate goal for the company is to make the consumer very happy with our model. If it’s gone down to the point where the client is…fed up, he’s unhappy with our situation, I will actually give our client a refund. So, no problem with that at all. It makes the client happy. We don’t want any bad reviews. We pride ourselves on good reviews so that typically keeps a client happy, and their expectations happy, and so on. It’s ok… it happens in business. It’s part of business."

When asked to comment on complaints posted on Ripoff Report's website Mr. Patti believes the comments are false and a result of cyber bullying. Creative Tax Solutions has a great reputation with past and current clients and will offer up various solutions to any complaint that arises. Mr. Patti additionally stated the following about their credentials, "everybody here in our office is licensed as a licensed tax professional through the United States Department of the Treasury. So, we all carry P-10 licensing for one. So, the processing side carries that for credentials. On this side, P-10 as well. In addition to that, we do what they call a Florida mandates that every call center has a licensing, which we’re all licensed as well." They are additionally accredited with the Better Business Bureau and BCA.

Creative Tax Solutions is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think there is a value to having Ripoff report, essentially proving to them, showing our business model, explain it to them, us doing our interview process, the process alone, trusting the process, and going through with it, that it will be a good business venture basically as we get going."





CREATIVE TAX SOLUTIONS – STATEMENT FROM THE COMPANY

" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Creative Tax Solutions’ team have expressed that they feel very confident doing their job. Creative Tax Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, " "Creative Tax Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Creative Tax Solutions provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Patti is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Creative Tax Solutions’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM CREATIVE TAX SOLUTIONS

Creative Tax Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Creative Tax Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Creative Tax Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Creative Tax Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with "First Name / Last Name", Ripoff Report is convinced that Creative Tax Solutions is committed to quality delivery of services resulting in total client satisfaction., Ripoff Report is convinced that Creative Tax Solutions is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Creative Tax Solutions meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Creative Tax Solutions Creative Tax Solutions Lantana Florida

My husband hired Creative Tax Solutions last year to make a better payment plan with the IRS. The original consultant Mike told my husband that he could arrange with the IRS a plan where he makes no payments and the taxes are deleted in 4 years. My husband and his ex took out his 401k 5 years ago when they were in the process of divorcing and it left him withh a large payment plan to pay back the back taxes. Creative Tax Solutions promised that he could stop paying them and they would discharge everything. Months later my husband is now paying them over 100 dollars more a month than he was before hiring Creative Tax.

 

The only thing creative about Creative Tax Solutions is how they lie about saving money and charging clients thousands of dollars for a worse plan than when we set up payments with the IRS ourselves.


Click Here to read other Ripoff Reports on Creative Tax Solutions Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Creative Tax Solutions is a full service tax resolution, audit defense and accounting services firm, and ready to help with all of your financial management needs. Creative Tax Solutions an organization with decades of experience as CPAs, accountants, attorneys, enrolled agents and former IRS revenue officers. Creative Tax Solutions emphasizes the importance of customer service.

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