Report: #202567

Complaint Review: Credit Acceptance Corporation

  • Submitted: Sun, July 23, 2006
  • Updated: Mon, December 10, 2012
  • Reported By: Middletown Ohio
  • Credit Acceptance Corporation
    25505 W 12 Mile Rd.
    Southfield, Michigan

Show customers why they should trust your business over your competitors...

I bought a car from Hebron Auto Sales. If you haven't heard of them, do a search and see what comes up!! Unfortunately it was financed through Credit Acceptance Corporation (This company is absolutely the most shady, immoral, do anything deceptive to make a dollar, bloodsucking, lying company I have ever dealt with) believe it or not while I was signing the papers at the dealer someone walked in and said "oh another one for credit acceptance". "Hope you're not Jewish because if they find out you are they will repo your vehicle and send you to a concentration camp". Then just walked away giggling. I wasn't sure what to think. I just thought maybe some inside joke or something, but I kind of understand now.

I think THESE PEOPLE ARE Nazis and Hitler lives, he just goes by the name of Don Foss now. Anyway when I left the dealership with the car the mileage was 100,500 and some change. When I looked over the financing papers it stated that the mileage was 99,000 and some change. I am not sure what this means, but I am sure it had something to do with Credit Acceptance making money. The dealer sent me on my way with a 30-day tag and told me they would call me when I could pick up the memorandum of title. 30 days past and they said they couldn't find the title, but I could pick up another 30-day tag. 30 more days past and still no title.

The 2nd temporary tag was now expired, and I refused to make my monthly payment to Credit Acceptance until I could legally drive the vehicle. A few days past and I was given a 3rd temporary tag. (what in the hell is going on!)? Luckily before the 3rd temp tag expired they produced a memorandum of title that had the same fictitious mileage on it. The memorandum of title also said that the purchase price was $10,600.00 plus 630.00 for tax. The financing papers said the purchase price was 9200.00 and tax was 640.00. Can anyone make any sense of this? I really hate this company, and would get great satisfaction out of some type of legal action if possible. HELP!

Middletown, Ohio
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This report was posted on Ripoff Report on 07/23/2006 09:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response... my dealings.

AUTHOR: A.R. - (United States of America)

Though  I do not work work CAC,  I work for dealerships that use CAC as a financing tool.  I will be brief:
1) The problems you are having are in NO way at the fault of CAC, this is an issue with your dealer- in fact i believe it could even be accidental.

2.) Mileage has ZERO to do with the finance when teetering the 100k mark.  What I mean by this is, CAC will finance a vehicle on the SAME terms whether the car as 98,000 miles, or 110,000.  I finance cars daily that have up to 145,000 miles through CAC (not hire because we don't inventory anything hire).

3.) This is a classic case of a combo including dealer error (the mileage report), and buyer's remorse/error.  I encourage you (the original poster) to consider these things and rework you future comments regarding the matter.
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#2 UPDATE Employee

CAC is the finance company, not the seller/dealer.......

AUTHOR: Loisbvance - (U.S.A.)

You purchased your vehicle from a dealer, not CAC, all we do is finance the loans. Now, depending on the state you purchase, it CAC is supposed to hold the title, then it is the dealers responsibility to provide that info to CAC, not the other way around. When you didn't get your title(if you live in a state that requires you to carry the title), then your insurance company could have assisted you or intructed you on how to get a bonded title(CAC will refund the cost to you). If you chose not to make sure all of your documentation, title info, emissions check were not done when you signed your contract, then how could this be our fault. You were negligent in your responsiblities to you and your family. How is that the finance company's fault. We set a criteria & it is your responsibility to make sure all of your I's are dotted & T's crossed.
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#3 Consumer Comment

This has nothing to do with Credit Acceptance

AUTHOR: Renee - (U.S.A.)

You signed a contract and anything written on the contract you questioned or thought was questionable, why did you sign the contract? Did you have a down payment? This may have been subtracted. What is your sales tax?
This has nothing to do with Credit Acceptance. You are refusint to pay the lender for something that has noting to do with them. This is a beef with the dealer.

Understand that if you don't pay Credit Acceptance your car will be repossed and every 30 days you go a deliquent balance it is reported to your credit report. Financiers don't pick out or audit cars they advance funds for purchase. If there was something wrong with the dealer practices then that is between you and the dealer. I advise you pay if you don't want additional problems like repo, repo fees, negative credit reporting, etc.
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#4 Consumer Suggestion

I hope this helps

AUTHOR: Terri - (U.S.A.)

I am sorry that you are going through all this but here is what I would do. I work for a Car Dealer in Michigan. First of get a Carfax on the car you bought. They cost about 20.00 and it will tell you all of the times this car has been titled and when it was titled. I know for a fact that in Ohio that Car Dealers must apply for a title as soon as they get them and of course they are not suppose to sell the car without doing that first. That will give you a starting place on where is the title and who had it.

As for the miles they most likely "Rolled Back" the odometer on paper because CAC does not take cars with over 100,000 miles on them to loan money on. I know this for a fact because I told my bosses that I didn't want to deal with CAC because they "screw" people that are trying to build credit. It usually costs the dealer about $500-1000 for CAC to "buy" the paper. And if they rolled back the odometer they could be in trouble with the Federal Trade Commission.

Under Federal law an accurate mileage on the car must be maintained until the car is 10 years old, so if the car is newer than 1996 you have a claim to against the dealer also. I would call the Bureau of Motor Vehicles and make a claim against the dealer to get the ball rolling. And diffently keep copies of everything they give you if they ask you to give copies back (make copies before you give them anything).
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