Credit Acceptance Corporation Consumer Finance, Will Rip You Off, Will Sell You A Lemon Vehicle, Beware! Southfield Michigan

Guys, I have read all the stories and really empathize with both sides. What people fail to realize is that in most cases the deception is all on the selling dealer who is most likely the agent. Its very simple, the agent agrees to sell these contracts for the carrier, and in the meantime makes alot of money. In doing so, they prey upon people who do not know how to weed out the vaugueness and double talk the contract has in it. They are smart enough to know that in most states, when you drive it off the lot it is no longer their problem and then say call your extended warranty company when your car breaks down 2 days later.

The crappy part is they know they can tell u what ever they want as far as the coverage goes, but the bottom line is, when you sign the actual contract is says that you agree to the terms on the contract which vastly differ most times from what you were told. I had a claim come in from a shop that the vehicle was bought 2 days prior and only had 100 miles on it and was experiencing a coolant leak. When I asked what it was they stated the heatercore was plugged with rust. The selling dealer (agent) knew that A. Rust is an excluded condition in terms of cause of failure, but B. knew the heater core was not even listed, yet he lied to the customer and told then he talked to us and we said it was. In most cases like this we are stuck with covering it, keep in mind we are an independent company that personally makes no extra money for denying anything and feels it is much easier to approve and keep the angry call backs to a minimum.

Anyhow, I told the customer that this not only was not listed on the schedule of coverages, but even if it was, rust does not happen in 2 days and would obviously be preexisting. The selling dealer actually had the guts to tell me, well, rust can happen in 2 days and it wasn't leaking when she drove it off. Well, duh!!! Thats because it was 85 degrees outside the day she bought it. The day she noticed the leak it was 50 degrees. Guess why she didn't know about the leak? Because the day she bought it the heater was not an option, but the morning it was, the hotwater valve started pouring out water due to the fact that rust was preventing coolant from flowing through the heater core, therefore building up enough pressure to blow out the hot water valve. This guy knew d**n well it was an issue and even went so far as to blame Credit Acceptance for everything.

The fact is there are 2 types of contracts out there. 1. A stated coverage contract which is simple.. if the part is not listed in the contract as covered, then its not covered. Then there is the broader termed exclusionary contract which states everything and the kitchen sink is covered other than what is listed in the exclusions section, which entails body parts and emmissions items, and maintenance items. Remember, just because it says the part is covered, does not absolve the owner of properly maintaining the vehicle and if they fail to do so and the failure is a lack of maintenance failure, then that covered part becomes un-covered very quickly. Not all dealers are crooks and I promise that most people that the carrier allows to sell their contracts are good, honest people. But unfortunately some are just complete crooks.

The smartest thing to do is this. Carfax, Carfax, Carfax! It will tell you of any wrecks or major assemblies that may have been changed. Read and ask what type of contract yours is, whether exclusionary, or stated. Read those terms of coverage. Always buy the seals and gaskets surcharge if it does not come with the contract. And maintain your vehicle and keep record of it. If you have documentation showing you have taken care of your car, the insurance company is hard pressed to deny it.

Hope this helps a little.

To all who have been victimized by Wynns:

Recently I posted that I worked for this shady company however, I have been relived of my job because I wanted to help a customer in Texas who was old and broke down on a major freeway. I was informed by upper management that I was insubordinate for wanting to get this man a tow with my own AAA card. When they asked me to leave all I said to them was THANK YOU!

Again, they will find any way to not pay your claims please continue to pass the word that this company is dishonest and does not care about their customers but only the money they are ripping off from the public. They make me sick and I hope somehow someone will be able to bring a lawsuit against this unscupulous bunch.

Jeannie- Costa Mesa

Any of you who have purchased a Wynn's extended warranty have my sympathy. There are many problems with this warranty that the consumer is not notified about. The selling agent is usually the car dealer where you purchased your vehicle and they will tell you that if you purchase the Wynn's contract it will cover your vehicle from bumper to bumper which is not true.

Sadly the vast majority of people will believe the salesperson and buy the contract because the cars they purchase have such high mileage on them. In reality the contract is good in the respect that it will cover authorized mechanical breakdowns because that is what it is designed for. Again, when people purchase an extended warranty they should make sure that the contract will cover mechanical breakdowns as well as maintenance items & wear and tear items. The Wynn's contract is very limited and should be read prior to anyone blindly purchasing this warranty.

I have seen huge claims paid by Wynn's and I have also sadly seen many people get extremely upset when they don't get everything paid for by Wynn's that their mechanics tell them needs to be repaired. This is a shame and a ripoff and I say this regardless that this is my employer we all have to work somewhere. All you who have this contract and have been refused repairs need to call and ask for cancellations and request your money back. I know it isn't a complete solution to the problems you face with your vehicles but it can hopefully put a wake up call in at Wynn's. Pass the word along and please be careful when you purchase any car with high mileage from any dealer.

I suggest that anyone purchasing any vehicle use Carfax before they buy the car unless it is brand spankin' new. Good luck in your futures and with your lawsuits I hope they work out for each of you.

CAC extended you a loan to buy a car. You picked out the car. What part did CAC play in your decision to pick and purchase the car. None... If you purchase a home and the water tank goes bad is the mortage company to pay for a new water heater. I don't think so...

alright, i went through every posible procedure to settle this matter outside of legal representation. since wynns is not a member of the better business bureau, it is useless to go through them. depending on your states consumer rights advocate...you may have a shot going through the attorney general, but dont set your expectations high. after meeting with my lawyer, he said i have a shot at this because of the vagueness of the contract. i should hear something from him within the next month after he does his research and makes phone calls. i will post the outcome. my advice to everyone else...get a lawyer...a smart one. and one thats not scared to take on corrupt agencies.

I also have CAC and Wynns. The question i have is why you are mad at CAC? They are only the finance company and did nothing but get you financed. To Sherry i was wondering I am not sure about your state but here in NY when you buy a car the dealer must warranty the car for so many days depending on price so if the same in your state if your car broke down only a couple of days after you bought the car why didn't you take it back to them? I bought a 99 Chevy Venture from a used car dealer and they ended up having to do about $2500 worth of repairs within the first 30 days of buying the car. I have not used the Wynns warranty yet but am getting ready to for a few problems so i will report back as to the out come of that. As far as your head gaskets go i believe that should of been covered but as for having to get the head gasket and brakes done twice i would be mad at the machanic and made them pay the cost the secound time around. CAG is no different then many other finance companies that finance people with not a good credit history or no history they require a exttended warranty to protect their interest in the money they loan out. From everything i read here everyone should be mad at Wynns and going after them.

You did have the option to purchase the warranty, if the dealer told you otherwise then they lied to you and violated lender laws. My advice to you would be to go to another dealership, a reputable one, and see if you can trade out of your purchase. If you truly were a first time buyer (no good credit, no bad credit) and have good job history, after a year of payments (on time) you will qualify for other lenders. Another option, ask the dealer for the name and number of his warranty rep and speak with him. Tell them you want to see the reasons for the denials of coverage. It will all be in their database. Final option would be to see a lawyer, if he feels you have a leg to stand on he would love to take on a case like yours.

Finally, if its not something you are content with, cancel it, it's always your option and don't let anyone tell you otherwise.

if this is supposed to be the way someone with no credit is to obtain credit, it only shows what an abiguous system we have to live through. this was my first "on my own" car purchase. so far, i have no scuffle with the lender company, cac, but i do feel there are ALOT better companies out there.

i understand how the business aspects of these two companies work...with cac, i had to purchase the wynn's extended warranty. i dont hold the garage in contempt for the cost i've had to spend on repairs, i blame the warranty company because their contract is not clear or specific and there are some things that out-right contradicts it's own policies.

the fact of the matter with wynn's is that their warranty only costs $1350, but if you come anywhere close to that number in repairs throughout the contract, they start to tell you anything as to why they cant honor their contract, because they dont want to leave the contract with you in the negative...even if it means hurting their credibility and reputation.

thats a bad business and nobody is gonna convince me otherwise. i know how to read a freaking contract, and dont dare try to tell me about the "fine line." the plain and simple fact, is that fat cat steve brooks can only afford his beachside condo and 2 yachts because he's a god d**n con artist who rips off people by breaching contracts, lying through his teeth, and hiding behind 17 year old kids in a very rude and disrespectful call center.

finally diana, the place of purchase has saved me loads of hassle dealing with these people. the garage doesn't even do business with them anymore because of complaints like mine over repairs. someone like me, 25, no prior credit, and a great job doesn't exactly have the pick of the litter when financier hunting. cac did offer me the best deal, but their sister company, wynn's, is a plague in the auto leasing industry. the money i wasted dealing with these clowns, i could have turned my jeep into a meany.

instead, i invested into false security with a greedy, low time, after market company who thinks customer rights and the law stops at their door. my dispute with wynn's is valid and is being pursued by the state attorney general, the garages' attorney, and my own. deals are being sought after, and i advise anyone with a dispute with this company step up, and get your money back. this company feels they're so powerful, because a lack of rebelious voices fuels their greed and shameless courage to keep taking advantage of young people, people with recovering credit problems, or people already deep in the hole.

don't let yourself be a victim. keep people honest. because the more society escapes from what is right and becomes passive, is when democracy stops and we become less than a door mat.

Come on, this company is in the business of advancing money on loans to dealerships for people that can't get a approved anywhere else but a buy here pay here lot and sometimes not even there! You have to use this bank because you have past credit issues ie:repos, bankruptcy, chargebacks and sometimes no credit.

It's a high risk lender. Your issue isn't with this bank, it's with the dealer. When are you going to hold them responsible. Credit Acceptance took you on as a risk, the dealer is the one that saw you as a target, hold them responsible.

Now, some insider information---Credit Acceptance only advances the dealer a small portion of the contract, as you pay on it, they get a portion of that payment, up to 80%. If you dont make your payment, the dealership doesn't get their money.

In essence, you may have more pull at the dealership that you realize, that is IF you went to a reputable dealer to begin with. Sometimes the dealer doesn't care but as a consumer, you should of looked into that before you stepped foot into his store. I ran the Credit Acceptance program for a very large corporation and sometimes I had to approve repairs that weren't covered under warranties or I felt were caused by negligence on the drivers part. Yes we lost money at that point but it also kept my customer happy and making their payments. Thats what a successful dealer using Credit Acceptance as a lender would do. Dont blame CAC, hold the dealer responsible!

we have attended his meetings recently, which are essentially a primer into what has been called his investment ripoff scheme (read about this on other reports). he believes we do not know anything about his history--but au contrair. we are gathering evidence, and trying to find a comprehensive solid confrontation if helpful, with the appropriate followup action. any ideas? email me at classifieds2000(at)hotmail. i am very busy and will only do this as time permits me to.

kathleen and sherri, i'm financed thru the same company and i too, carry the same warranty with wynn's. they've refused to cover my engine and rear end...2 parts that are listed as covered. my name is jeremy, and i have posted my own complaint above, also filed complaints with the BBB, and both CA state attorney general and the attorney general with my own state, and consulted with 2 lawyers. I've also sent some angry letters to the CEO and VP of wynn's and followed up with even angrier phone calls. i'm hearing the same story that an individual will have a hard hard time taking this corporation on, and the best way is to find power in numbers and bring war to wynn's and credit acceptance with a class action lawsuit. however, i have no beef with CAC, but wynn's is number one on my list, and i want retribution. i'm in and ready to acquire what is rightfully mine from this shady company. i have addresses and phone numbers to get direct contact with steve brooks, CEO, paul guelmes, VP & lawyer and michelle villegas, VP of administrations. please respond to this post if you are serious about going after these people. I've been told my claim is valid, and i have mechanics and the dealership where i purchased my jeep on my side with the issue.

I am going through the same thing. I bought a car and 80 days later, head gasket blew. I showed my mechanic the warranty that I have and he laughed to. CAC and Wynn's are in major collusion with each other. I was charged 1,400 for this warranty and they built it into the loan which is a no-no. Not only did they get their money for this worthless warranty, but they are also getting interest on it. I am in process of filing class-action and have been working with an attorney in Michigan about it. CAC also charges predatory rates and my attorney's partner has been wanting to CAC for a long time. I will keep people posted as I am bringing everyone in to this.

I am going through the same thing. I bought a car and 80 days later, head gasket blew. I showed my mechanic the warranty that I have and he laughed to. CAC and Wynn's are in major collusion with each other. I was charged 1,400 for this warranty and they built it into the loan which is a no-no. Not only did they get their money for this worthless warranty, but they are also getting interest on it. I am in process of filing class-action and have been working with an attorney in Michigan about it. CAC also charges predatory rates and my attorney's partner has been wanting to CAC for a long time. I will keep people posted as I am bringing everyone in to this.

I am going through the same thing. I bought a car and 80 days later, head gasket blew. I showed my mechanic the warranty that I have and he laughed to. CAC and Wynn's are in major collusion with each other. I was charged 1,400 for this warranty and they built it into the loan which is a no-no. Not only did they get their money for this worthless warranty, but they are also getting interest on it. I am in process of filing class-action and have been working with an attorney in Michigan about it. CAC also charges predatory rates and my attorney's partner has been wanting to CAC for a long time. I will keep people posted as I am bringing everyone in to this.

I am going through the same thing. I bought a car and 80 days later, head gasket blew. I showed my mechanic the warranty that I have and he laughed to. CAC and Wynn's are in major collusion with each other. I was charged 1,400 for this warranty and they built it into the loan which is a no-no. Not only did they get their money for this worthless warranty, but they are also getting interest on it. I am in process of filing class-action and have been working with an attorney in Michigan about it. CAC also charges predatory rates and my attorney's partner has been wanting to CAC for a long time. I will keep people posted as I am bringing everyone in to this.

I bought a 2001 Chevrolet Cavalier in 2004 which was financed through Credit Acceptance Corporation. I have had nothing but problems with it since the 1st week I bought it. At the time I purchased the vehicle, I was advised that it would be in my best interest to purchase the warranty with it as well; which I did as I was advised that it would cover various repairs to the vehicle.

Needless to say, 4 days after I purchased the vehicle, I had to take it to the dealership, because the vehicle was making a clicking noise when you turned the steering wheel. The Chevrolet dealership looked at it and advised me that the steering column was broke and I would have to have it replaced. I explained that I had a warranty and when I showed the shop manager at the Chevrolet dealership my warranty paperwork, he laughed. He said that the warranty that I bought was worthless and I just wasted my money in his opinion.

He said that he was almost certain that the warranty company would not cover the repairs to my vehicle. Of course, he was right. When he called them, they said that the repairs to my vehicle were not covered under my warranty. After that experience, I have had nothing but problems out of my vehicle. I have paid to have the steering column fixed and I have replaced the brake pads and rotors more times than I can count. The defrost does not work on the car. I paid to have the heating/air conditioning fixed after I had the vehicle two (2) months as it just quit working. I have paid to replace the head gasket two (2) times. The transmission is bad and needs to be replaced. The torque converter is bad and needs to be replaced. The wiring in the trunk of the vehicle is bad and therefore, the left hand turn signal and brake lights never work unless you replace the bulb daily.

None of these repairs were covered under the warranty I purchased as each time I had to repair the vehicle, I called the warranty company and each time I was advised that it would not be covered under warranty. I have told Credit Acceptance about the problems with my vehicle on numerous occasions, but they do not want to hear it. I was sold a lemon and I feel that others should be aware of how Credit Acceptance operates, so they too will not be ripped off like I was.

Sherri
Greensboro, North Carolina
U.S.A.