Best Buy IT HAS BEEN 50 DAYS AND I STILL HAVEN'T REC'D MY REFUND FOR SPYWARE, EVERYTIME I CALL I GET A DIFFERENT STORY MINNEAPOLIS, Minnesota

I purchased a laptop in march, and they gave me 6 months free spyware and then she asked me if I wanted to continue the spyware subscription after the 6 months was over and I declined it on the keypad. So in September I look at my checking acct on line and I see a charge from Best Buy, so when I called and question the charge they told me if was for 6 more months of spyware. I told the cus ser rep, I declined to continue the service, and he goes to tell me that you can't decline it if you use a credit card/debit card they will charge your acct in 6 months. So I asked him so what if I would have pd for the computer that I brought back in two days with cash, how would they have charged me.

He tells me you can't use cash to purchase a laptop WTH. So un-true. Okay so on september the 9th when I canceled the software, I was informed that it will take up to 30ty days to get my refund back, now 30ty days has passed and now I have to wait 10 more days b/c they had to re-submit it, a bunch of BS. Everytime I've called I have never received the same story.  Best Buy is a rip-off and that department has made me realize that i need to take my business elsewhere, they are very unappreciated of the customers that keep them in business. So best believe I am going to try my hardest to put the word out there about them and don't use your credit card/debit card, because it will get charged in the future and it will take the state senate it seems to get your money back.