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Report: #486884

Complaint Review: Clear Financial Solutions - orlando Florida

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  • Updated:
  • Reported By: patricia mckinney — charlotte hall Maryland USA
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  • Clear Financial Solutions 3208 east colonial dr. #157 orlando, Florida United States of America

Clear Financial Solutions charged $1295 and received no service. requested refund and they demanded (screamed at me) to provide proof re. fraud on my charge card after giving them the info in 5/09. am still dealing with them Orlando, Florida

*General Comment: Clear Financial Solutions of HOUSTON, TX

* : File a Police Report

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It all begain 5/13/09 when Clear Financial Solutions called with what sounded like a good chance to lower my interest rates on my credit cards. 


First they needed one of my charge card #'s that had at least $1295 available on it so they could charge for their service.  The account that they used to charge me their fee was my Chase account.  After that they sent me in the mail a packet of forms to fill out pertaining to every charge account I wanted to include.  I filled them out and sent them back.


A few days later, they called to set-up an appointment to go over the information I provided them with.  The counselor I was assigned was named  Dana.  She called at the appointment time, and we began going over the information I provided to them.


After the first account was discussed, she was suddently called to an emergency meeting and would have to reschedule the meeting.  She called for the next meeting, and once again, after going over another account with her, another emergency meeting was called and she needed to reschedule with me again.  I was starting to think "SCAM".


She called back for the 3rd meeting, and the same exact thing happened again.  I was very upset at this point, and I asked her how was this company going to be able to help me with all these so-called emergency meetings being called each and every time she had a meeting with me.  She was very apologitic, and assured me that the next meeting would be fine. 


At this point I was more than skeptical of this companies integrity, and did not set-up another appointment with her.  I called later and requested my money be refunded and they talked me into another counselor.  This time I was assigned to Keven Brummel.


Mr. Brummel called for our appointment and once again went over the paperwork I had provided to them with the account information.  By this time it was already mid-June, and I was not impressed by anything that had taken place with Clear Financial.  Although he did not interrupt the meeting by saying he was called to an emergency meeting, because I had told him about my previous experience with Ms. Dana.


Shortly after that meeting with Mr. Brummel, (it is now early July), I saw on my Chase account (the only Chase account that I had) that there were charges for several hundred dollars to T-Mobile and Tracfone that were not mine.  These charges were based out of Florida where this company is locaed.  I now believed that Ms. Dana was merely getting information from me on my accounts so that she or someone at this company could use it for their own personal use, and that was the cause of all those emergency meetings she had to attend in the middle of our three appointments.


I contaced Chase regarding the unauthorized charges and they determined after talking with T-moble and Tracfone on a 3-way conversation with me that fraud had occured on my account.  Neither of these companies had any information on me, my name, address, telephone #, e-mail address or any other identifying factor.  All they had was the credit card information.  Chase immediately closed this account so that no further charges could take place.


On July 22, I called and spoke to Matthew David who identified himself as the manager.  I explained to him that I wanted a full refund of the $1295 charge, as I had been provided no service by this company and was merely tired of the run around.  I told Mr. David about the fraudulent charges on my account, and that I no longer needed their service, as my account had been closed.


After telling me to fax a letter stating what I had told him, he asked me more or less to provide him with my Chase statement proving what I was saying was true.  I told Mr. David that I did not feel the need to reveal any more of the personal information as I had already been a victim of fraud, and that Chase told me I had 90 days to request a refund.  The 90 days would be up on August 13th according to my calculations, and I felt they were now stalling.


Mr. David began arguing and yelling on the phone with me, about how they didn't have to refund my money.  I said yes you do because no service has been provided to me by your company.  He was very beligerant and rude.


On July 23rd, I faxed the letter I had written explaining my reason for the refund, which I did not feel was necessary.  I called on July 28th because the $1295 had not been refunded to the Chase account (although closed, Chase said the refund would come through on that account #).  This time they told me they could not find the fax and wanted to know the # Mr. David had given me as a fax #.  I gave them that information, and they said they needed to find where that # went, and would call me back.


I faxed that letter again on August 7th, because I had still not heard back from them.  I called them again on August 8th regarding the refund.  They had found the letter I faxed on July 23rd.  However, Mr. David had written in my file that I needed to provide proof of the fraud charges, not just a cover letter.  I was told this my another person who said he was a manager, Jason Faulkner. 


I asked to speak with the person I initially spoke with on May 13, who identified himself as the General Manager, Mr. Montell Mann, because he told me if I had any problems, don't hesitate to call him on X229.  They did not know who Mr. Mann was.


It is now mid-August, and  I faxed the letter Chase had sent me clarifying the fraud activity and the closing of the account to Jason Faulkner, on Friday, August 21st.  I felt this more than adequate proof and I just wanted my refund.


On Monday, August 24th, still no refund, so I called to speak with Mr. Faulkner, and was told he was not in, so I left a message for him to call me ASAP. The lady asked if she  could help, so I told her I was calling about my refund.  She proceeded to tell me that their building had been hit by lightening on Saturday and that the phones, computers, and fax machine were not working and that it would be the end of next week before it was all back online (this would now be September).  She said Mr. Faulkner probably didn't get the fax because all their equipment was not working since Saturday.


I told her that I faxed that letter on Friday, August 21st, before the incident on Saturday, and asked if the phones and computers were not working as she stated, how was she able to talk on the phone with me and look up my account on the computer that Monday morning.  She could not answser that question.


I am still waiting for Mr. Faulkner to call regarding my refund which he said he wanted to take care of for me.  It is now August 28th.  Am going to call again on Monday morning August 31st and try once again.


Hopefully I will get my refund, but I've had to work a very long and stressful amount of time to get what I am entitled to.  I only hope that someone will help with this SCAM business, and put them out of business permanently!

This report was posted on Ripoff Report on 08/28/2009 10:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clear-financial-solutions/orlando-florida-32803/clear-financial-solutions-charged-1295-and-received-no-service-requested-refund-and-th-486884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 General Comment

Clear Financial Solutions of HOUSTON, TX

AUTHOR: CFS Houston - (USA)

POSTED: Monday, January 18, 2010

I am the President of Clear Financial Solutions, Inc. of HOUSTON, TEXAS.  We are
NOT AFFILIATED with the Florida credit card counseling service mentioned in
these posts.  I have fielded numerous calls from disgruntled customers of Clear
Financial Solutions of Florida.  I hope that these people are able to recoup
their losses.  However, Clear Financial Solutions, Inc. of Houston, Texas is not
affiliated with the credit card counseling service in Florida.

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#1

File a Police Report

AUTHOR: Nc - (U.S.A.)

POSTED: Saturday, August 29, 2009

This company is obviously a scam. They are not going to give you the refund you are waiting for. You need to file a police report and file a report with your Chase account. They should be able to get the charges reversed.
Don't talk to telemarketers anymore. Just hang up. Most are scams.

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