Report: #984217

Complaint Review: Crescent Bank and Trust

  • Submitted: Wed, December 19, 2012
  • Updated: Thu, December 20, 2012
  • Reported By: Beverly — Montgomery Village Maryland U.S.A.
  • Crescent Bank and Trust

    New Orleans, Louisiana
    United States of America

Crescent Bank and Trust Heartless, and Ruthless, constant harassment over car loan under $2,000 New Orleans, Louisiana

*Consumer Comment: The Cold Hard Facts Of Life

*Author of original report: This is about harrassing phone calls.....

*Consumer Comment: Odd report.

*Consumer Comment: Comments

Show customers why they should trust your business over your competitors...

It is rare for me to write something both positive and negative in a report but here it goes. My daughter's car loan is with Crescent Bank and Trust. She only owes them about $1,100 left on her car payment. Her baby has been in the hospital for over 6 months, taking a financial toll on this family as a whole.

My car loan is with Santander Consumer USA. I mention this because they have the worse reputation for harrassing people about their car loans. And I will admit they call you repeatly, several times a day, from different phone numbers. I have gotten more sympathy and cooperation to keep me current with my loan, than my daughter has with Crescent and my car loan is 4 times more than she owes. They gave me suggestions on how and what to pay on my acct to keep them from calling so much.

Her baby sadly passed away a week ago today, and Crescent Bank repeatly, repeatly calls for her car payment. They have harrassed her everyday for months, I mean everyday even Sundays when she was not even a week late on her payment. Right now she is not even 20 days past due, and they are still calling.  She gets the same fool everytime, who doesn't even know her name. He keeps talking even when he already knows the situation, he keeps asking for a bank account to do an auto withdrawal, everyday. The baby's funeral is today and I bet you they will call 7 times or more today. No one is asking for special treatment, but I hope that once the dust settles we can get them completely paid off so she never has to hear from them again.

I would get a car loan from Santander Consumer USA before I did with Crescent Bank and Trust and that should tell you something if you know anything about Santander.
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#1 Consumer Comment

The Cold Hard Facts Of Life


First, neither me, you or anyone else is ENTITLED to a car without paying for it. You are a fine example to be advising her in the first are with a SUBPRIME lender because of YOUR self made reputation for NOT paying your bills either. The SUBPRIME lenders have heard all the sob stories, con games and excuses. They could care less because they've been lied too repeatedly. All they are interested in is the money they were promised would be paid on time, every time. Just in case you have yet to figure it out, the way you get BILL COLLECTORS to stop calling, is to PAY YOUR BILLS...perhaps both of you should learn that. Most of us here could care less what you think about us other than its quite comical to watch as deadbeats use smokescreens or the age old "who do you think you are" dodge to justify your unjustifiable position. Two steps which are in your BEST INTERESTS are to loose your entitlement attitude and to learn financial responsibility by paying your own bills on time so you can be a good example. Failure to do so simply shows continued immaturity. By the way, Einstein, I don't work for them in case that's your next highly intelligent comment.
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#2 Author of original report

This is about harrassing phone calls.....

AUTHOR: Beverly - (U.S.A.)

not about what I or my daughter do about our car payments. Nobody is stiffing anyone on our car payments. We are doing the best we can based on what is happening. Your rude remarks are not necessary or appreciated. I hope that you never endure a serious situation in your family that causes you to ever have to be late on anything, or maybe you might understand. Crescent Bank & Trust calls repeatly when they already know the situation, when they already have a payment arrangement set up. That is what this is about.
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#3 Consumer Comment

Odd report.

AUTHOR: Flynrider - (USA)

 I have gotten more sympathy and cooperation to keep me current with my loan, than my daughter has with Crescent  "

  So basically, you're saying that it's easier to stiff Santander on a payment than Crescent.  Fair enough, but hardly a ripoff.

     As an aside, I think you'll be in for a nasty surprise at the end of your "nice" Santander loan, when you find out how much their niceness has accumulated deferred fees and interest.   Your daughter is actually better off because Crescent refuses to put their customers in a hole like that.  

" Right now she is not even 20 days past due , and they are still calling. "

   I don't know of any lender (sub-prime or otherwise) that will not pester you if you are 3 weeks late.   Do you?    By the way, your preceding statement puts this in perspective :

 "  They have harrassed her everyday for months, "

  So, this isn't just 20 days late.   She's been chronically late for months.  

  While it seems in this case that the apple doesn't fall far from the tree in the credit department, I'll wager that your daughter has a much better chance of actually owning her vehicle than you do.  You just don't know it yet.

  Good luck.
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#4 Consumer Comment


AUTHOR: Robert - (U.S.A.)

First off I am sorry for the loss of your Grandchild, especially during this time of the year.  And the best suggestion for the short term is to just tell you daughter to not answer the phone.  If for some reason she picks up the phone, once she realizes it is them..just hang up.

But your daughter is eventually going to have to deal with the reality of her situation with the loan.  You seem to think that there is no problem with being "only 20 days late".  That statement right there shows why your daughter(and apparently you) are both with sub-prime lenders.  There are many companies who would have already repossessed her car for being this late.  A finance company is under no obligation to do a single thing for you.  You may find that harsh, but it is a reality as they are not charities.  And even you know that the other company has a "bad' reputation but they helped you.  So is everyone else lying about them when they say they won't help or do they take it on a case by case basis and in your case they felt they could help?  Just something to think about.

No one is asking for special treatment,

- Actually, yes you are.  She made a legal agreement to make a payment of a certain amount at certain times.  There were no provisions that she only had to pay if she could.  So asking for anything such as an extension, reduced payment, or anything that is different from the original agreement IS asking for "special" treatment.

I would get a car loan from Santander Consumer USA before I did with Crescent Bank and Trust and that should tell you something if you know anything about Santander.
- Actually if you have made your payments on-time with either company, that will improve your credit and your next loan if you have kept your other credit decent you should be able to get a loan from a better finance company. 

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