• Report: #653195
Complaint Review:

Cricket Communications (cell phone Service)

  • Submitted: Wed, October 20, 2010
  • Updated: Wed, October 20, 2010

  • Reported By: Louise — Aurora Colorado United States of America
Cricket Communications (cell phone Service)
Internet United States of America

Cricket Communications (cell phone Service) Charged me for service for 2 months after I asked them to disconnect the service and caused overdraft charges Internet, Internet

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My daughter had an account with Cricket cell phone for her son.  He broke the phone and lost it several times, so she decided to disconnect the service.  The first part of September, before the bill was due, she called to have the service disconnected and the first lady told her that she couldn't help her and hung up.  She called back and got a man that told her the service was already disconnected.  When it came time for the account to be paid, they took the money out of her account, causing an overdraft because she didn't allow for the money to be there because they told her that it was disconnected.  She then went to the store and waited for 3 hours.  They told her that they submitted the paperwork to the corporate office for a refund. 

She made the mistake of taking their word for it.  Then when the bill date came due this month, they took the money out again.  The amount is now $120 that they have taken from her account for a service that is supposed to be disconnected and when she called, they give her the runaround and she had to talk to 5 people, asking for a supervisor they just transferred her to another associate.  They then told her that the account was never "completely" disconnected and they didn't have any records of her calling at the beginning of September, they then told her that they couldn't help her and transferred her again, and again.  Every time telling her that she didn't call in since May, but she has phone records showing that she called them.

I left using Cricket for the same reason.  They could never keep the bill straight and the service isn't that good and when you call on the bill, they tell you that you don't know what you are looking at and to quit looking at the bill.  The only way that I know that anyone has gotten an account disconnected is to quit paying them.

I need some help on this matter since it doesn't do any good to call them or go into the

This report was posted on Ripoff Report on 10/20/2010 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cricket-communications-cell-phone-service/internet/cricket-communications-cell-phone-service-charged-me-for-service-for-2-months-after-i-a-653195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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