Cricket-Leap Wireless-One Stop Wireless ripoff misleading improper selling pratices misrepresentation unsatisfactory service and fraud Dayton Ohio

Tyler, I know you're trying to help this past customer achieve a solution to her problem, but with this type issue, Corporate Headquarters couldn't have directly fixed her problem. Besides, it was OneStop Wireless who sold a phone fraudulently to her, not Cricket, since it was only an AUTHORIZED DEALER. All that Corporate could do in this case would be to strip OneStop Wireless of its authorization to sell phones for Cricket's service.

Unfortunately Marilyn, Cricket was right - to Cricket it was probably considered a "new" phone since it had probably never been activated in their system before you activated it. Also, Cricket could NOT have been sued in this instance for it was NOT Cricket who sold you the phone.....it was OneStop Wireless, who is an "INDIRECT DEALER" for Cricket. Yes, you cannot sell something that is used as "new", however, the term "refurbished" (also called "remanufactured") means that the phone is "like new" as it has [usually] been run through the factory process again to repair any broken parts. Unfortunately in this case, that didn't happen, and the phone still didn't function correctly.

Cricket is owned by:
Leap Wireless International
10307 Pacific Center Court
San Diego, California 92121
Tel: 858-882-6000
Fax: 858-882-6010

I had a issue with Cricket that over 15 calls to Customer Service could not resolve.
Called Corporate number above and was connected to a administrative office for my market and received a call back within 2 hours from a Customer Service Manager. My issue was resolved during the phone call.

Remember who sold you the phone Marilyn. It was OneStop Wireless, not Cricket. All Cricket can do is see whether the phone has been activated in their system before. Remember Cricket does NOT manufacture the phones. All OneStop can do is sell them, refurbished or new. If they sell them as "new", then THEY frauded you, not Cricket.

Cricket did know that the phone where refurbished but are still lying about it.When you buy something used you can't sell it as new. That's fraud in a nut shell.

Have a wondeful life.

Again, you must realize that you dealt with an Authorized DEALER for Cricket, meaning that they are ONLY authorized to sell phones for Cricket's service. Neither Cricket nor the dealer are phone manufacturers. It was the DEALER who frauded you, not Cricket. They represent Cricket ONLY as a seller of phones. Cricket CANNOT be held liable for the dealer's fraud. The dealer is NOT Cricket, and the dealer is supposed to make sure that they sell phones in their correct condition. I've seen many people that have misunderstood what the dealer was selling them, and THOUGHT they were buying new phones, but when I asked them for the price, they say "I bought it new for $50" or something like that. Sorry, but new phones are NOT $50, unless a rebate is given. ALWAYS check the "before rebate" price.

If that dealer is selling used phones as "new", then contact Cricket about that. Cricket is good at dropping authorization for dealers that misrepresent phones. Also contact the Better Business Bureau as well to report them.

One thing you can tell if the phone is used or not is by the "original" price, meaning BEFORE rebates. If the price of the phone is less than retail, it MAY be used. The new Dorado and Milan phones are $99-129 retail. Any camera phone starts at $169-179, typically.

(I know I'm being nit-picky with this, but when you're writing/typing online, please try to make complete sentences. Some of your responses were hard to follow because all of them were a long run-on sentence. I could figure out what you were saying because I'm pretty good at proofreading. I'm not trying to make you look stupid or anything, just letting you know for future reference so that you're not misunderstood.)

One Stop Wireless refunded my money as well as my nieces money and Cricket gave my niece a really good discount as for me I'm not going back to Cricket and Ex employee even though i bought it at a indirect dealer they still represent Cricket witch would have gotten all of them sued i study law i know.

I understand what you are angry about. But here's where your problem lies....you dealt with an INDIRECT dealer that sells phones for Cricket's wireless service. You did NOT deal with Cricket directly. So your complaint is really with the dealer, and not with Cricket. Cricket's service is great if it fits your needs.

As for the phone, dealers can sell any phone that's made for Cricket's service. Some will even sell phones and "flash" them for Cricket's service (it's not guaranteed to work though. If it doesn't work, that's on the company who "flashed" it and ultimately on you since you bought it). Anyways, Cricket's service was advertised correctly, but it was the dealer who duped you. You can try taking the dealer to the Better Business Bureau, but that's about all you can do.

I would recommend next time going to the Cricket Retail Store in your area rather than just dealing with an INDIRECT dealer. When you deal directly with the company, you get better results. Indirect dealers can ONLY sell you a phone. They cannot look at your billing account, or give you any other information. They're ONLY authorized to sell phones....and that's ALL.

Again, your beef is with One Stop Wireless, and not with Cricket. It was the DEALER who sold you the phone and misrepresented the information about the phone. It was the DEALER who frauded you, not Cricket.

The owner of One Stop Wireless said that he willing to exchange the phone with the box phone charger receipt and i don't think that will be any good because i don't want to business with them anymore because of how deceitful they were before also they said that the phone's were refurbished and Cricket is still in denial about it.