Cricket Wireless Broadband Wireless Broadband is WORTHLESS as are the Customer Support Reps and Technical Support Reps Surprise, Arizona

THANK YOU RIPOFF REPORT! I sent a printed copy of my original posting here with the faulty modem to the address I was given by Cricket's "Customer Circus" department somewhere in India...  It was here in the US, and after they saw what was said on line about them, I received a FULL REFUND of $109.28 on the 18th of October, 2010. I was not into the whole "intrest-free loan" that I gave Cricket for over a month, but I was happy to get all that I paid out as a refund.  They did state that there would be a substantial "restock charge", but I was not sitting still for that one either.  YOUR SERVICE IS PRICELESS, AND I THANK YOU PROFUSELY FOR YOUR EXISTENCE! YOU ARE HELPING CONSUMERS FIGHT BACK AND WIN!

I was impressed with one of my cousin's experiences with the Cricket 3G broadband  and $40 a month plan so I got it too.

I was worried because I have a very old Dell laptop --one of the first specifically engineered to go wireless -- whether or not the 3G would burn it up or overheat it but the price is right.

I was told that to pay your bill and to do any business with ANY wireless service, you had to go directly into the office and transact your business with them face to face so you can see what they are doing.

So I did.

And I had to make sure to get a receipt because if you don't, they can cheat you and you think that you are signed up for the service and you are not.

No way I would be doing business with a credit card on a phone or even online.

When I got home. I plugged in my modem and went through all the installation steps.

When it didn't light up right away and get me on the net, I called the toll-free number and a man with a very nice Hindi accent answered.  I like accents. I asked him why I wasn't online when I paid my bill because I wanted to get my money's worth. And I was very polite and courteous to him.  He was polite but seemed somewhat stressed.

He told me that i had to wait 24 hours and that the 24 hours was almost up.

My computer lit up and I got on line as promised after I hung up from talking to him.

The only problem I have had with Cricket broadband, beside the occasional,very brief service interruptions, is my keyboard area getting  very warm! and some of the lettering has come off the keys. Not the fault of Cricket since I thought the technology here would be too fast for this old computer but it has managed to do OK with it --so far.

I go in to the Cricket Store to pay my bill IN PERSON in a few days and it will be interesting to me to see  how things go then.

So far, so good.

well, here I sit, October 2nd, and not a word. I again attempted to contact "customer service" and got the run around from some guy with an accent so thick you could cut it with a knife! I am not amused by their lack of service or response. I am quite reasonable and accommodating when things are addressed as they should be... PROFESSIONALLY, but this company seems to have only ONE employee that gives a rip! 

Jose in the Glendale, Arizona store has been the only one to offer REAL assistance, and HAS GONE COMPLETELY OUT OF HIS WAY TO FOLLOW UP WITH ME. With this debacle going on, it does make me feel somewhat better that they have this guy, but I really think he deserves better. That is not for me to say, though. He seems to be happy putting out fires. He should go with a real Fire Department and get the paycheck and benefits he deserves.

I will post updates every week until this is over.

I DO NO BUSINESS WITH BANKS.

I DO NO BUSINESS WITH CREDIT CARDS AND I WOULD NEVER DO BUSINESS ON A PHONE AND GIVE OUT MY CREDIT CARD NUMBER THERE BECAUSE HOW DO I KNOW THE CALL TAKER ISN'T MAKING A COPY OF MY CREDIT CARD NUMBER TO SELL TO SOMEONE LATER?

I WENT TO MY CRICKET STORE ON MONDAY.

I ANTICIPATED I WOULD PAY ABOUT $200 FOR THE MODEM AND FOR THE SERVICE. I GOT OUT OF THERE WITH CHANGE AND WENT HOME AND FOLLOWED THE INSTRUCTIONS.

WHEN MINE DID NOT WORK RIGHT AWAY, I CALLED THE HELP NUMBER AND THE LADY FROM INDIA HELPED ME AND IT LIT RIGHT UP.I AM USING MY CRICKET WIRELESS AS I TYPE THIS.

I WANT TO STAND THERE AND WATCH THE CUSTOMER SERVICE PEOPLE SO I KNOW I AM NOT GETTING CHEATED. I WANT TO PAY CASH SO I KNOW THERE WILL BE NOTHING LEFT THEY CAN USE TO STEAL FROM LIKE A BANK ACCOUNT NUMBER OR A CREDIT CARD OR EVEN A DEBIT CARD NUMBER.

I LIKE CRICKET JUST FINE. SURE IT CRASHES SOMETIMES AND SOMETIMES IT IS SLOW BECAUSE WE ARE IN THE MIDDLE OF A LOT OF EMERGENCY SERVICES COMMUNICATIONS AND SO FORTH.

BUT FOR WHAT I WANT IT TO DO, THE PRICE IS RIGHT FOR ME $43 BEATS $89 AND $150 A MONTH ANYTIME FOR ME.