• Report: #905803
Complaint Review:

Cricket (Wireless Communications)

  • Submitted: Mon, July 02, 2012
  • Updated: Thu, September 20, 2012

  • Reported By: Jenn1622 — Colorado Springs Colorado United States of America
Cricket (Wireless Communications)
2850 S. Academy Blvd. Ste 180 Colorado Springs, Colorado United States of America

Cricket (Wireless Communications) DON'T WASTE YOUR TIME OR MONEY Colorado Springs, Colorado

*Consumer Suggestion: Not just sell you another phone....

*Consumer Suggestion: Helpful Solution

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I have been using Cricket wireless for about 5-6 years now. As a single mom of a child with special needs, this was the only kind of wireless phone plan I could afford because it wasn't a 'contract' company. I've stuck with them because they were, at the time, cheaper.

Now, however, I don't get to have my phone for SIX (6) MONTHS before it starts FALLING APART. In fact, ever since I first joined Cricket, I've never had a phone last me for more than six months before I had to replace it for one reason or another.

FOR INSTANCE::: I bought a BRAND NEW phone (a ZTE with Muve Music) on November 25,2011. I thought it was great. I got to listen to music whenever I want, unlimited text, calls, web, email...all of that stuff and it would only cost me $55 a month. As soon as I got my first bill I should have known something was up. It was showing I owed $75 a month!!! I went down to the Corporate cricket store near my house and asked what the deal was. Apparently the BASE PAY was only $55 a month but once you add the app for muve music, get insurance, and pay the ''extra charge'' for web access..it comes up to $20 bucks more. I told them they should have been more clear on that when I first purchased it and was shrugged off.

I decided it wasn't a big deal, but then a month later my muve music app STOPPED working. I was told to use the companies STANDARD TECH SOLUTION to the problem "take the battery off while the phone is still on, wait a few minutes and try again". I did that and it worked...until my phone was shut off again. Then I had to do the process ALL OVER AGAIN. Soon it got to the point where I was taking the battery out more and more before I could get the muve music app to work. I took it to the store and they did they SAME THING Id been doing!!! Then they say """""'yep it's broke...wanna get a new one?'""""" No other solution was given.

I was constantly getting booted off the internet. Even when my phone was in 'locked' mode, it would call random people on my contact list.

Finally, on May 22, 2012, I had to bring my phone back in. My phone hit the ground (not even 2 feet distance) and the whole screen shattered. Big gaping holes in front and back, seriously 2 feet separated where the phone was and where it fell. I take it in to the corporate store and they have me call thier insurance service, instead of doing it for me!! When I finally got through to someone it was a man who barely spoke English and when I asked him to repeat what he'd said, he screamed into the phone (like that helped me understand him better). I got the policy number, had to wait in line AGAIN, and when I went back up to them they couldn't find the phone to replace the broken one.

FINALLY, they found the phone to replace the broken one. I had to pay $50 to have my phone replaced.  When I was waiting on them to back-up all my information, I asked about why the muve music wasn't working and told them what Id been told to do to fix it and was told " oh, you should have brought that into us...that was a manufacturer's default and we would have replaced the phone for you". When I told them I HAD brought it in and was told Id have to pay to get a new phone, all I was told was "they shouldn't have done that"...once again, no other solution was given.

I've had my new REPLACED PHONE for 38 days now and the muve music app is WORSE THAN EVER. My fiance tried to go in THREE WEEKS AGO to have it replaced for me (I couldn't go because my son was sick) and Cricket refused to help him because he was not the owner of the phone; even though he had all my information INCLUDING MY PIN. I was able to finally bring it in today and see what they could do to fix it. Of course, their first solution was to take the battery out and put it back in. Then, they told me they were going to "reset the phone back to manufacturers' program". When I asked if Id still have my contacts, pictures, and music left on the phone...I was told YES. Id still have everything on there and it'd be just like a re-boot. I also complained about there being a 'pressure point' right in the middle of my phone and it'd been that way since a week after I got it.

The guy working on my phone had just gotten done re-booting my phone and said he couldn't see the spot I was talking about and that it looked fine to him. When I pointed it out to him he said it was an insurance matter and Id have to pay ANOTHER $50 to get YET ANOTHER PHONE!!!! I was fed up by this time and brought up the fact that my fiance had taken it in 3 weeks prior and they refused to help. I told them if they had fixed the phone then instead of fixing it now, it would have still been a manufacturer's problem. I told them it was there fault I have to pay AGAIN for another phone and they should be the ones to take the hit and not me.

I was told if I had a problem to call corporate and what they were charging me was all they could do. On my way home to call corporate, I try to get to the muve music app and play my songs. I had RE-INSTALL EVERYTHING and when I finally got to the page that should of had all my songs and playlists... THEY WERE GONE. Over 147 songs and everything had been deleted by the stupid person who 're-booted' my phone. When I called corporate to complain, they told me I had to go into my LOCAL CORPORATE STORE and tell them what my problem was. When I told them I had just been there, they said to find another corporate store to go to.

I've officially given up on this pathetic company. All they do is take your money and have no REAL solutions when something on your phone breaks or needs adjusting. They are in the business of getting as much of your money as they can and when you need thier help, their solution is to sell you ANOTHER PHONE!!!!

If you want a phone but don't want the contract, you'd be better off getting a pay-as-you-go phone. It'd be cheaper and you won't have to deal with these type of idiotic people. I, myself, think Id prefer going to a company that has better phones with a contract. These people are ridiculous.

This report was posted on Ripoff Report on 07/02/2012 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cricket-wireless-communications/colorado-springs-colorado-80916/cricket-wireless-communications-dont-waste-your-time-or-money-colorado-springs-colora-905803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Not just sell you another phone....

AUTHOR: Pete H - (United States of America)

"All they do is take your money and have no REAL solutions when something on your phone breaks or needs adjusting. They are in the business of getting as much of your money as they can and when you need thier help, their solution is to sell you ANOTHER PHONE!!!!"

.....Not just sell you another phone but sell you some flex bucket for $20!

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#2 Consumer Suggestion

Helpful Solution

AUTHOR: ANONYMOUS - (United States of America)

I to have Cricket as a cellphone provider and while i'm not 100% satisfied most of your issues are different from mine's. My preference has always been to never buy the extra add-on features of plans. I have the $55 plan and with tax it's less than $59. I don't pay anything extra for web access. It's hardly ever worth it to buy the insurance plan for replacement coverage because you always pay a $50 deductible, when you add that with the monthly fee, it's hardly worth it unless you get the most expensive phones(and even if that's the case they send refurbished phones). There are free internet music providers. Hopefully this info can provide you with a little more insight for your next purchase.
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