Cricket Wireless Communications Att Address 6380 Fiddlers Green Circle, Suite 900 Greenwood Village, Colorado 80111 INSURANCE? What Insurance? Greenwood Village Colorado

I have been a customer of Cricket Wireless Communications since August of 2008. I've paid for insurance all this time. The first time I used the insurance company they used to replace a phone that wouldn't work properly I had to pay $35.00 to get a replacement. The employee told me it was a brand new phone. While checking out the phone I found that the phone was a used phone, had not been refurbished and in fact belonged to the employee. I knew something was amiss when he tried to slip the back of my phone on to the back of the supposed new phone. I did send a fax to one of the CEO's and they did put the $35.00 towards my next month's bill. So okay, I guess that's better than nothing but I did buy a new phone and I got the employees phone which he got rid of because he didn't like it either.

So fast forward to now. Whether I lost it, it fell out of my pocket or what, I now have no phone. I used another phone to call my phone and all it would do was go straight to voicemail. Whoever had it had immediately turned it off so it would not ring. The next morning I used a friends phone and called Cricket. The recording said to have it frozen until I get a replacement and the number to call for the insurance. So I called the insurance and said my phone was stolen and he rudely said that if they believed me and if they approved it and if I pay the fee they would send me a comparable replacement phone, but it would not be new. Again, I had another phone that I had bought brand new and now because whoever had mine didn't turn it in when found or even try to locate the owner and intentionally kept it for themselves which is why they turned it off immediately therein stealing my phone, I'm supposed to do without and wait for them to decide if they believe me and make me pay for someone else's used piece of garbage. Let's face it, how do you think they get all those phones to sell to you for $35.00. I just simply told the man that I was through talking to him. Telling the man that it was a matter of life and death and I couldn't wait a week or two or three for them to replace my phone. You are also required to keep paying for the service and have no refund while this is in process. So, since I had a surgical procedure that day I couldn't do more that day so I went the following day to buy another new phone.

Well $108.00 dollars later I have a new phone, yeah...right, Not! I'm on auto bill pay and I keep checking my account and they still had me as owing for this month when I had to already pay for this month because they said I had frozen my other phone. But isn't that what the cricket recording had recommended I do? Now I'm being told I shouldn't have and had to pay another month even though they could see that I had already paid for the current month. I tried to handle this via live chat and both times was disconnected because they tell you they will be right back and they have your phone number in case you are disconnected, the chat starts counting down if you don't send another text and when you close the window to the warning you get cut off. You can't send another text with that open and yet you close it and you're done. Well I've turned off the auto bill pay so I'm waiting to see if they interrupt my service now because my bill wasn't paid this month and I have cancelled the insurance forever because of how I was treated, acting like I was a liar and my phone wasn't actually gone. As far as I'm concerned if I buy a new phone and someone else has it that I don't know then I should have a new phone. I shouldn't have to wait for them to mail me one when I don't have any other way to make calls. When I say it's a matter of life or death, he has no right to say, I understand. Apparently he didn't or he wouldn't have said that.

My phone I have now has Windows 8.1 and also has a rebate offer. In the offer it clearly states you must pay for a second month of service in order for you to be eligible for the rebate. That is why they have you pay for another month when you buy the phone and that is the only reason. They want to make sure you pay it so they can get their commission, most likely a bonus, from that sale. You always need to keep all your proofs of paying too. I've had my phone turned off more than once because they said I hadn't paid my bill and I even spent an entire weekend without service, when in fact I had paid my bill. I was waiting for them to open more than once due to this. So insurance, customer satisfaction and even now getting a signal in the northwest part of town is pretty much nonexistent. I can be anywhere else and have great signal