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Report: #1193780

Complaint Review: Cricket Wireless LLC - Alpharetta Georgia

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  • Reported By: Arvind — Bothell Washington
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  • Cricket Wireless LLC 12735 Morris Road Alpharetta, Georgia USA

Cricket Wireless LLC Cricket Wireless ripped me off, harassed me, cheated me.... Alpharetta Georgia

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There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selected carrier to Cricket and that is as below:

$100 Switcher Credit Terms and Conditions
Offer ends 12/31/14. $100 account credit is available only to Boost, Cincinnati Bell, MetroPCS, Sprint, T-Mobile, and Virgin Mobile customers who transfer their number to Cricket. Must purchase and activate a new line of service on a Basic, Smart or Pro rate plan. Limit one $100 account credit per qualifying line of service. Account credit applied approx 5 days before end of first month's service period. Account must be active on a qualifying rate plan to receive credit; suspended or cancelled accounts are not eligible to receive credit. Lines added to Group Save (multi-line) accounts 5 or fewer days before the end of a bill cycle will receive account credit during the following month of service. Credits have no cash value, are not redeemable for cash or any cash equivalent and are not transferable or refundable. Account credits are forfeited if your account is cancelled. May not be combined with other offers.

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There is NO start date for this promotion and it just says that the offer ends 12/31/14, meaning it's an ongoing promotion at this moment which ends on 12/31/2014.
I did a port out from MetroPCS(one of selected carrier to be eligible for this promotion) to Cricket Wireless on 2nd of November 2014. So technically, i am eligible for the promotion to get a $100 account credit because I meet all their criteria of doing the port in to Cricket wireless from MetroPCS before 12/31/2014.

In that case, i should have received a $100 account credit 5 days before the end of first month's service period, but i did NOT get.
When i called their customer care, they are saying i did not qualify for this promotion by telling me some start date by when my port in should have made, but their website does NOT tell anything about the start date.

Now i am feeling like i am being cheated and harassed and wasted my time. I have captured the screenshots from their website about this promotion which i am going to upload here.

If i don't get my $100 account credit, i am gonna pull them to the court and take a drastic legal action against them in the case of fraud, cheating and harassment and worst customer treatment from their customer care.

I just need a full compensation on this.

This report was posted on Ripoff Report on 12/08/2014 12:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket-wireless-llc/alpharetta-georgia-30004/cricket-wireless-llc-cricket-wireless-ripped-me-off-harassed-me-cheated-me-alpharet-1193780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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