Report: #834020

Complaint Review: Cricket Wireless

  • Submitted: Sat, February 04, 2012
  • Updated: Sat, February 04, 2012
  • Reported By: B Taylor — St Louis Missouri United States of America
  • Cricket Wireless

    United States of America

Cricket Wireless Broadband shut off without warning, bill never refunded Internet

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 When I got Cricket Wireless mobile broadband service, it was a matter of convenience, as I didn't want to sign a contract and I already had a phone through their service. I got the service added on in February of 2011 and had issues with the modem from the outset, I needed it to work on both Windows XP and Windows 7 and after being told by 3 service reps in the store that this was impossible, there was a shift change and all the reps who came in after this were incredulous that I was told this and sold me the older version of the modem that worked fine on both OSs. I should have taken this as a warning of things to come, but for whatever reason, I didn't.

The internet itself was terribly slow and fraught with signal issues. I tolerated it because I figured this was par for the no-contract course, and even stuck it out when my modem had some  sort of malfunction whereupon I had to plug it into an adapter that doubled it's USB usage, taking up yet another of my ports. I paid my bill on time every month, and continued to stick it out for the convenience factor until late September of 2011.

On September 25th, I paid my bill of $90, $45 of which was for the broadband portion of my service. 3 days later on the 28th, I attempted to connect to my modem and was met with error message after error message. This was pretty typical but after about 10 failed tries I became frustrated and called 1-800-CRICKET (no small feat given the fact that I got little to no signal on my cell phone from Cricket). I was told that my service had been disconnected and would never be able to be reconnected unless I bought a new modem. Allegedly, I had violated the Terms of Service and in order to regain the privilege of paying through the nose for the shoddiest internet on earth, I would have to buy another $100 piece of equipment to replace the fully-functional one I already had. I ignored this ridiculous idea strictly to avoid killing the messenger, and asked what exactly I had done to warrant this.

Fast-forward to February 2012 and I STILL have NO IDEA what I have done to warrant this disconnect, and I lost the ability to care a long time ago. However, I am still quite livid about paying $45 for 3 days of service and now that I can afford it I am switching service providers for my phone. I do not want these swindlers to have any more of my money regardless of the service I am paying for. For anyone out there who is dirt-poor and doesn't want to sign a contract, there are other providers of mobile broadband out there who don't charge $100 for a modem that will only work for a few months. I felt I didn't have a choice but anything would have been better than this.
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This report was posted on Ripoff Report on 02/04/2012 06:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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