Cricket wireless no hassle wireless Lack of knowledge of product/ negligence Maricopa Arizona

LACK OF KNOWLEDGE & FLAT OUT LIARS!!!! I contacted Cricket customer service to see if they had an international plan that covered Italy, Switzerland and France. I was told they had 2 international plans, Mexico and Canada for $5 per month or for $15 per month We would have coverage in the countries I specified.

I then went to my local store in Maricopa AZ and was given the same information. I explained my concern as I had a minor child that would be over seas with a tour group and no parent. I was assured again that she would be covered.

The day my daughter left I went on line to pay her bill and saw she only had international service for Canada & Mexico, thinking it was just an error in set up I contacted customer service again only to be told they ONLY cover Canada and Mexico.

I then contacted the store that set up the service and the manager  stated, that is incorrect, she would have coverage... SHE DID NOT!  

Then I received a call from John Angeles claiming he was eager to help and do anything possible to help me get in contact with my child, after a couple of days of conversation and false promises, he has vanished leaving me to think he was only stalling.

 My child has been gone 8 days with no way to call home or make contact if there's an emergency. I know it was only $15 for the service, but had they been truthful in what services they could or could not provide, I could have taken another avenue to avoid this whole situation.