Cricket is pay as you go; no contract, right? So one would think that if I no longer want a phone, I could just not pay the bill?
Well, I had 2 lines of service, one belonged to a broken phone. Cricket talked me into suspending that line for a month, in case I could afford a replacement. I couldn't afford it so I paid 55.18, instead of the 110.36 that was due. Instead of applying the payment to the primary line, they interrupted my services for both lines. Fine, whatever. I called and called and called, 5 times, and never got customer service, but kept getting the payment dept who said there's nothing they can do because they are for payments only. They can't even connect us to customer service. I need to hang up and call back and select a non-payment option. But what they don't tell you is that the only non-payment option is a location look-up, AND selecting any other option to get to customer service results in the auto-voice hanging up on you. Crazy, right?!
So I went to the store located at 5201 Washington Ave in Racine, WI and talked to Austin, who told me if I wanted to pay the other 55.18 for the pay as you go, no contract phone that I no longer wanted to pay they would credit my account next month. But because "I" let the billing cycle close without canceling the broken phone line, (that I'm not obligated to keep or cancel) my line would not only stay off without payment of the additional 55.18 but Cricket will not refund the 55.18 that I did pay if I cancel BOTH lines. Austin went as far as to tell me that Cricket doesnt refund payments, when I know they do because they refunded the tether service when I canceled it. He questioned me as if I was lying.
So, not only am I obligated to pay for services on a phone that I'm not contracted to pay for, but I can't get a refund for services that I'm not using because they interrupted my services. Then, because I was just an angry customer that he knew he was done talking to, he proceeded to help other people and left me standing there. I kept my cool through most of this, I did, but I snapped then.
I called customer service while in the store and went-the-f*ck-off. But of course, I got the payment dept who said there's nothing they can do because they are for payments only and they can't even connect me to customer service
Austin, at the Cricket store, did not, at any point, turn on me like I turned on him but he didn't have to. Because you see, to him, I'm just a broke a*s person whose credit is too poor to get a phone through a legitimate cell phone carrier, so I'll take his calloused approach, his "I'm not gonna argue with you" type comments, and his genuine lack of concern for the situation, and leave with my tail tucked between my legs. I mean, he honestly DID NOT give a sh*t!
So after all of this, I contacted my bank, explained the situation (and told the truth: I made the payment but Cricket is refusing to provide the services that I paid for), and they said "we're going to get you your money back. Don't worry about this, we'll handle it." Thank you Chase Bank!!! F*ck you Cricket! I hope you burn. People, if you pay for a service and the service provider chooses not to honor their end, you're entitled to a refund. Period. If Cricket has ever done this to you, contact your bank. If you paid in cash, contact a lawyer. Seriously. I smell a class action lawsuit, Cricket. You thieving bastards, you!