Complaint Review: Cricket.com - Phoenix Arizona
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- Author Confirmed
- Cricket.com cricket.com Phoenix, Arizona U.S.A.
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- Category: Cellular Phone Companies
Cricket.com rebate ripoff Phoenix Arizona
*UPDATE EX-employee responds: They DO honor the rebate....
Show customers why they should trust your business over your competitors...
they won't honer there rebate.I went to ther e store to let them know. I mailed it in on time they say they have no record of it. that I must send in new APP, I don't have the USP I sent it in we my rebate form. ART R.
Arthur m
scottsdale, Arizona
U.S.A.
This report was posted on Ripoff Report on 02/26/2005 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cricketcom/phoenix-arizona-85200/cricketcom-rebate-ripoff-phoenix-arizona-132958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
They DO honor the rebate....
AUTHOR: Magic - (U.S.A.)
SUBMITTED: Wednesday, March 02, 2005
First of all, I'm sorry for the trouble with your rebate. It's something that is sort of common with rebate offers. Let me assure you that the rebates are REAL.
As for information on the rebate, check Cricket's website at this address:
https://www.web-rebates.com/mycricket/checklist.asp
That gives a run-down of what to do with the rebate forms. You *MUST* follow it exactly or you may get "burned".
What I would suggest is that you contact Customer Service at 1-800-CRICKET (or 611 SEND from your Cricket phone). Ask them to escalate the rebate issue internally. Also, they'll give you the rebate # which is 1-888-326-6178. Ask to speak to a supervisor regarding the issue. If you have any paperwork (I hope you made copies), you'll probably need to fax them to their office (I don't know their fax #) and/or send the copies in the mail.
One word of advice: make sure you stay *calm* through all of this. It may be upsetting, but it's not something that cannot be fixed and corrected.
The representatives and supervisors are MUCH more willing to work with someone who stays calm and doesn't raise their voice rather than someone who yells, cusses, and swears at them. Moreover, they have EVERY right to disconnect a call if you begin to cuss and swear.
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