Cross Country Bank - Applied Card Bank ripoff Wilmington Delaware

This is just an FYI for those of you who are getting credit cards..make sure your CC company has a grace period.


Not all credit cards have a grace period. When you use a card with no grace period, the bank begins charging you interest on the day the purchase is made or the day it is recorded (posted) on your account, depending on the bank's policy. When a credit card does not have a grace period, there is no way to avoid paying interest on your purchases.

Guess the last person who responded to my post did not actually read what I wrote...they took off the $11.02 charge so I do not owe them anything and the account is now closed with a zero balance. BTW, unlike most banks, CC Bank does not have a 30 day grace period..so even if you pay off your balance each month they charge you a .50 cent finance charge anyway...to hold the account open so they can keep charging you each month. And when I initially tried to close the account I was told I had a zero balance, meaning I owed them nothing, and had a letter from them stating this and that the account was closed. They put these fraudulent charges on to hold open the account after it was closed.

You needed to pay the payoff amount, not the outstanding balance.

The extra $11.02 was the interest for the period between 8/26? and the period close date. Technically, when you did close the account and pay the balance, it was zero. However, you accrued interest for the remainder of the period.

If you paid the balance in full each month, this would not be an issue.

They probably should have given you the payoff since you were closing the account.

I'd pay the $11.02 ASAP.

Well, I spent about 20 minutes yelling at some poor woman who probably makes $8.00 an hour and reads from a script..but finally she gave in and said "Ok I will take off the $11.02 finance charge and your account will now be zero" She was only repeating to me what her supervisors probably told her to tell customers to get that last red cent out of them....The charge was removed from my account.

PS. To the attorney or whoever you are who has emailed and called me at home asking for the zero balance letter, I no longer have the letter as I tossed it out when they removed the charges. Sorry , but I hope you do win your class action suit in CA against them.

First and foremost I don't know work for CC sorry I don't even know where they are located, check where I live. Now what I was giving you was NORMAL credit card practices, not this obviously a scam company. Did I explain what the extra charges may be......yes. But, did I also you a way to clear your account if this were a legitimate company.......sure do. Don't have a chip on your shoulder for someone who was trying to help you.

http://www.ag.state.mn.us/consumer/PDF/CCBSecondAmendedComplaint.pdf
http://www.ag.state.mn.us/consumer/PR/pr_CrossC_40303.htm


Of interest: back in 2003 the MN AG's office filed a lawsuit against CC Bank. More recently, so has PA and NY.
Reasons outstanding but not exclusive:
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Failing to disclose to consumers that they will be charged a fee for paying by phone so that in cases where consumers believe that they have paid off a balance by doing so, they actually are incurring a new charge.

Deceptive tactics with consumers to extend the time during which CC Bank can continue to charge fees to the consumers account and hinder the consumer from paying off the debt, including providing consumers with false, misleading and conflicting information about necessary minimum payment amounts the status of repayment proposals and providing other misleading and conflicting information.

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My information:
Previous months balance was $846.52
A Payment was made on 8/12/2005 for $81.95
A Payment was again made on 8/26/2005 for $835.50
It shows payments made for August 2005 of $917.45
It shows purchases and cash advances of $70.93
Debit Adjustment of ZERO
Finance charge of $11.02 -NEW BALANCE $11.02

So please someone explain to me how I made payments which exceeded the previous balance, but still have a finance charge imposed on the difference of the previous balance and payments made. This seems to be exactly what was done.

I was charged a finance charge on my own payments to CC BANK. Not only did I pay a $6.95 monthly online fee to pay my bill but I am now being charged a finance charge on my own payments.
The difference between the $846.52 and $917.45 is $70.93

So essentially, I can never pay off this account as payments by me are considered purchases or as cash advances??? Please someone explain this to me, and not a corporate shrill from CC Bank.

I hardly think that you would simply stumble on this post and comment on it unless you had some interest in CC Bank. It would be irrelevant if I closed the account via bank transfer or if I had paid the account in full by check. I had the account since 1999 and my history with them was excellent. It would be nice if CC Bank could claim the same customer excellence,,, but read on.

According to CC Banks own information on their billing statement, it specifically states that if an account is paid in full then NO FINANCE CHARGES ACCRUE. This is under their finance charge section of the bill.

When I closed my account I received a letter stating that my account balance is ZERO. This means that I owed them nothing, nada, zippo at that time. It's irrelevant how THEY post their charges or how they figure THEIR finance rates. Once your account is paid in full , NO FINANCE CHARGES ACCRUE.

My account was paid in full as I received a letter stating that I had a ZERO BALANCE. Again, ZERO BALANCE means you owe ZERO or nothing. Paid in full. If it was not a ZERO BALANCE then I would have received a letter stating that I had finance charges pending to the account. CC Bank can continue to post finance charges daily and basically never allow your account to close if what your stating is true.

If you look up CC Bank on the internet it seems that this issue was addressed by a few State attorney General's offices and consumer advocate offices. It seems that when people tried to close their accounts they misled customers with the amounts owed , deliberately holding the accounts open so that they could charge more fees to these customers accounts.

Now; had I called to close the account and was told that I had money that I owed them or any outstanding balance during the month of August of 2005, I would have paid that amount. But I have a letter stating that I have a ZERO BALANCE and that my account was closed.

I hardly think that you would simply stumble on this post and comment on it unless you had some interest in CC Bank. It would be irrelevant if I closed the account via bank transfer or if I had paid the account in full by check. I had the account since 1999 and my history with them was excellent. It would be nice if CC Bank could claim the same customer excellence,,, but read on.

According to CC Banks own information on their billing statement, it specifically states that if an account is paid in full then NO FINANCE CHARGES ACCRUE. This is under their finance charge section of the bill.

When I closed my account I received a letter stating that my account balance is ZERO. This means that I owed them nothing, nada, zippo at that time. It's irrelevant how THEY post their charges or how they figure THEIR finance rates. Once your account is paid in full , NO FINANCE CHARGES ACCRUE.

My account was paid in full as I received a letter stating that I had a ZERO BALANCE. Again, ZERO BALANCE means you owe ZERO or nothing. Paid in full. If it was not a ZERO BALANCE then I would have received a letter stating that I had finance charges pending to the account. CC Bank can continue to post finance charges daily and basically never allow your account to close if what your stating is true.

If you look up CC Bank on the internet it seems that this issue was addressed by a few State attorney General's offices and consumer advocate offices. It seems that when people tried to close their accounts they misled customers with the amounts owed , deliberately holding the accounts open so that they could charge more fees to these customers accounts.

Now; had I called to close the account and was told that I had money that I owed them or any outstanding balance during the month of August of 2005, I would have paid that amount. But I have a letter stating that I have a ZERO BALANCE and that my account was closed.

I hardly think that you would simply stumble on this post and comment on it unless you had some interest in CC Bank. It would be irrelevant if I closed the account via bank transfer or if I had paid the account in full by check. I had the account since 1999 and my history with them was excellent. It would be nice if CC Bank could claim the same customer excellence,,, but read on.

According to CC Banks own information on their billing statement, it specifically states that if an account is paid in full then NO FINANCE CHARGES ACCRUE. This is under their finance charge section of the bill.

When I closed my account I received a letter stating that my account balance is ZERO. This means that I owed them nothing, nada, zippo at that time. It's irrelevant how THEY post their charges or how they figure THEIR finance rates. Once your account is paid in full , NO FINANCE CHARGES ACCRUE.

My account was paid in full as I received a letter stating that I had a ZERO BALANCE. Again, ZERO BALANCE means you owe ZERO or nothing. Paid in full. If it was not a ZERO BALANCE then I would have received a letter stating that I had finance charges pending to the account. CC Bank can continue to post finance charges daily and basically never allow your account to close if what your stating is true.

If you look up CC Bank on the internet it seems that this issue was addressed by a few State attorney General's offices and consumer advocate offices. It seems that when people tried to close their accounts they misled customers with the amounts owed , deliberately holding the accounts open so that they could charge more fees to these customers accounts.

Now; had I called to close the account and was told that I had money that I owed them or any outstanding balance during the month of August of 2005, I would have paid that amount. But I have a letter stating that I have a ZERO BALANCE and that my account was closed.

I hardly think that you would simply stumble on this post and comment on it unless you had some interest in CC Bank. It would be irrelevant if I closed the account via bank transfer or if I had paid the account in full by check. I had the account since 1999 and my history with them was excellent. It would be nice if CC Bank could claim the same customer excellence,,, but read on.

According to CC Banks own information on their billing statement, it specifically states that if an account is paid in full then NO FINANCE CHARGES ACCRUE. This is under their finance charge section of the bill.

When I closed my account I received a letter stating that my account balance is ZERO. This means that I owed them nothing, nada, zippo at that time. It's irrelevant how THEY post their charges or how they figure THEIR finance rates. Once your account is paid in full , NO FINANCE CHARGES ACCRUE.

My account was paid in full as I received a letter stating that I had a ZERO BALANCE. Again, ZERO BALANCE means you owe ZERO or nothing. Paid in full. If it was not a ZERO BALANCE then I would have received a letter stating that I had finance charges pending to the account. CC Bank can continue to post finance charges daily and basically never allow your account to close if what your stating is true.

If you look up CC Bank on the internet it seems that this issue was addressed by a few State attorney General's offices and consumer advocate offices. It seems that when people tried to close their accounts they misled customers with the amounts owed , deliberately holding the accounts open so that they could charge more fees to these customers accounts.

Now; had I called to close the account and was told that I had money that I owed them or any outstanding balance during the month of August of 2005, I would have paid that amount. But I have a letter stating that I have a ZERO BALANCE and that my account was closed.

I work for a credit card company, but not Cross Country. I ws just wondering if you had a cash advance or a balance tranfer on your account. Most companies charge those balances at a daily rate instead of a monthly rate. What that means is even though you had a zero balance after paid your bill off, at the end of the month the prorated finance charges can appear on your account. If I were you I would request that since your account is closed that they waive the remaining finance charges removed as a small balance write-off. Most companies would be more than happy to assist you unless your account had been in penaly pricing or you were late or over the limit in the last 12 months.

I work for a credit card company, but not Cross Country. I ws just wondering if you had a cash advance or a balance tranfer on your account. Most companies charge those balances at a daily rate instead of a monthly rate. What that means is even though you had a zero balance after paid your bill off, at the end of the month the prorated finance charges can appear on your account. If I were you I would request that since your account is closed that they waive the remaining finance charges removed as a small balance write-off. Most companies would be more than happy to assist you unless your account had been in penaly pricing or you were late or over the limit in the last 12 months.

I work for a credit card company, but not Cross Country. I ws just wondering if you had a cash advance or a balance tranfer on your account. Most companies charge those balances at a daily rate instead of a monthly rate. What that means is even though you had a zero balance after paid your bill off, at the end of the month the prorated finance charges can appear on your account. If I were you I would request that since your account is closed that they waive the remaining finance charges removed as a small balance write-off. Most companies would be more than happy to assist you unless your account had been in penaly pricing or you were late or over the limit in the last 12 months.

I work for a credit card company, but not Cross Country. I ws just wondering if you had a cash advance or a balance tranfer on your account. Most companies charge those balances at a daily rate instead of a monthly rate. What that means is even though you had a zero balance after paid your bill off, at the end of the month the prorated finance charges can appear on your account. If I were you I would request that since your account is closed that they waive the remaining finance charges removed as a small balance write-off. Most companies would be more than happy to assist you unless your account had been in penaly pricing or you were late or over the limit in the last 12 months.