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Report: #31528

Complaint Review: Cross Country Bank - Boca Raton Florida

  • Submitted:
  • Updated:
  • Reported By: Strongsville OH
  • Author Not Confirmed What's this?
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  • Cross Country Bank P.O.Box 310711 Boca Raton, Florida U.S.A.

Cross Country Bank ripoff overlimit fees no customer service fraud business Boca Raton Florida

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will never credit fees when supposed .....

Cross country bank is a terrible company that should be investigated by the BBB. My first complaint is the customer service. When I first got the card, the # they put on my statement was bogus and disconnected (561-304-0501). It was soon changed to a # with a 304 area code. So I had to call long distance from Ohio just to talk to someone.

When I bought a computer, I was supposed to get MSN Explorer. When I went home it never worked so I cancelled it. 2 months later, MSN was still taking money from my Cross Country Bank account. These were unauthorized transactions since I had cancelled the MSN (which I never even used b/c it didn't work). Because of these transactions, I acquired overlimit fees.

When I explained the situation to Cross Country they refused to credit me even though I hadn't really overdrawn my account. I called MSN back and they said my credit card had to do it they couldn't credit me the fee.

Lastly (for now!!), I don't think an overlimit fee should be charged at least the first time for overlimit including finance charges. I have a Capital One Visa and they understand the first time and will credit the overlimit fee back to you.

Sara
Cleveland, Ohio

This report was posted on Ripoff Report on 09/30/2002 09:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cross-country-bank/boca-raton-florida-33431-0711/cross-country-bank-ripoff-overlimit-fees-no-customer-service-fraud-business-boca-raton-flo-31528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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