ED Magedson – Founder
Cross Country Motor Club, Inc.333 W. Pierce Road #400, Itasca, Illinois USA
Cross Country Motor Club, Inc. for Hanover Insurance, Itaska, Il. "Rachel" dispatch wrong info., Promise-No Delivered. 3 phone calls1 1/2 hr wait, and told 3hr. more for tow. told covered if outside tow up to $150: Itasca Main office: Dispatch "Rachel" Illinois
05/24/2013 car racing full throttle with emergency and floor brake on. Stopped car after shifting to "N". called Hanover Roadside Prgm. Rachel on-line at approx. 4:25 p.m. Unable to hear well,: 3 phone calls, last at 5:50 p.m. Told another 3 hr. wait for tow:also told me I could call my own, to be covered up to $150, as only 2 towing available. I told her no phone, or numbers. Gas station man had difficulty also!
She chewing on gum or candy, so talk diff. to hear. Tues., 5/28, told by Hanover agent, only $75 of 117.50 charge to be covered, not $150 told by dispatch. I phoned family, got local tow to Firestone Repair. Told "rachel", I handicapped, senior, just back surgery 1 wk. ago. She cared less- no help! My car going over 65mph with both brakes on. who needs dispatch gives wrong info, and no help! Told by agent rews Ins., Elgin, Il. that due to difficulty I would paid $117.50. time will tell!
This report was posted on Ripoff Report on 05/30/2013 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cross-country-motor-club-inc/itasca-illinois-60143/cross-country-motor-club-inc-for-hanover-insurance-itaska-il-rachel-dispatch-wrong-1055083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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