Complaint Review: Cruise America Inc - Nationwide
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Cruise America Inc Nationwide USA
- Phone: 480-464-7300
- Web: www.cruiseamerica.com
- Category: RV Dealers
Cruise America Inc; Randall Smalley; Robert Smalley; Eric Bensen Insurance Fraud / Lack of Communication / Taking money based on fine print Mesa Arizona
*Author of original report: Jim re: Cruise America Inc
*Consumer Comment: Admission
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Beware! Be really careful using Cruise America. There is a lot of fine print in their rental contract. If you get in an accident, even if it is someone else's fault (and even if you can prove it with a Police Report) they will charge your credit card $1000. Allegedly they will return it eventually but be wary because I have been waiting 8 months and have not received a refund. I called and emailed them multiple times and it was like pulling teeth to get someone to reply (imagine a black hole / a place where everyone is nameless and unaccountable). Only after I complained to the BBB and other places did I get a response. Of course now they say they are "very responsive" since they finally responded after tremendous prodding.
Basically I advise you stay away. The aggravation of dealing with their service folks is reason enough to shop elsewhere.
This report was posted on Ripoff Report on 03/29/2016 04:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cruise-america-inc/nationwide/cruise-america-inc-randall-smalley-robert-smalley-eric-bensen-insurance-fraud-lack-o-1296657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Jim re: Cruise America Inc
AUTHOR: - ()
SUBMITTED: Wednesday, March 30, 2016
Jim,
Obviously you have never dealt with Cruise America. Their "customer service" is a black hole where you get generic automatic replies to emails and you can't reach a real person in their "subrogation" department. I wouldn't wish that kind of customer experience on anyone. By the way, the contract stated that they are to return the $1000. 8 months later I have seen nothing and if I hadn't pushed them so hard to respond I am sure they would still be ignoring me today. Maybe that is OK in your world but not in mine. Terrible customer experience.
#1 Consumer Comment
Admission
AUTHOR: Jim - (USA)
SUBMITTED: Wednesday, March 30, 2016
You admitted here you signed a contract and there were terms and conditions written in that contract. You are now surprised about this provision of $1000? Guess what? You admitted to agreeing to the terms of the contract when you signed it. Perhaps if you would have read what you were signing before you signed it, this wouldn't be a surprise! NO RIPOFF HERE -- Complainer agreed to terms of contract and apparently did not read those terms before signing.
Related Reports
08:36 AM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
