ED Magedson – Founder
Crystal View Chemicals Inc.8520 Via Romana #1 Boca Raton, Florida United States of America
The restorer simply did not work, I still have the same haze that I had to previously restoring the product. I have emailed and contacted Crystal View Chemicals Inc. several times over the past 4 months and today marks the first response I have received. (2/2/10) I spent hours sanding and prepping and following the directions perfectly back in October of 2009.
Today after another email sent I finally received a response from Lin Ford VP, Sales/Marketing,
"Mr. Vinson, Your claim was filed based upon immediate dissatisfaction. Your description of the product's performance clearly indicates that the proper method would have been to return the product to the retailer for a refund. We established a contractual return agreement with our retailers for exactly this situation. I am sorry for any misunderstanding, but our Board-Of-Directors has set the policy for warranty submissions, and I cannot deviate. [continued below]....
I had already returned the packaging to CV Chemcials Inc so a retailer would not return my product, as stated on they packaging of the product. BASICALLY THEY ARE SAYING I SHOULD NOT HAVE FOLLOWED THE DIRECTIONS ON THE PACKAGING.
So basically this so called VP of Marketing is denying my claim just because He or She can and they can continue scamming people with a product that does not work. I would stay far, far away if I were you, this crap is cheap and does not work at all.
This report was posted on Ripoff Report on 02/02/2010 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/crystal-view-chemicals-inc/boca-raton-florida-33496/crystal-view-chemicals-inc-lin-ford-headlight-restorer-defogger-does-not-improve-headligh-563628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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